AR Analyst

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

We are currently seeking a skilled Billing Specialist II to assist our Accounts Receivable team with invoicing and collections. The Billing Specialist II will play a key role in creating monthly invoices, as well as assisting with collections communications.

KEY RESPONSIBILITIES

 

·       Review customer contracts, Statements of Work (SOWs), amendments, pricing schedules, and billing terms to ensure accurate billing setup and contractual compliance.

·       Validate contract rates, fee structures, billing schedules, and pricing changes prior to invoice generation.

·       Analyze and validate billing data from Workday, Salesforce, Power BI, ZAPP, and other source systems.

·        Create and review monthly customer invoices in Workday, ensuring billing accuracy and timely delivery. Serve as a primary contact for customer billing inquiries, disputes, payment status, and account-related matters. Investigate billing discrepancies, perform root cause analysis, and drive issue resolution with customers and internal stakeholders.

·       Provide support for external audits.

·       Collaborate with cross-functional teams to support business initiatives.

·       Participate in process improvement initiatives and identify opportunities to streamline processes.

 

EDUCATION AND professional experience:

 

Required:

• Degree in B.Com or a related field

• Minimum of 6 years of experience in billing, accounts receivable

• Demonstrated ability to take ownership of billing processes, drive issues to resolution, and manage priorities.

• Strong analytical skills with the ability to collect, organize, interpret and analyze significant amounts of information with attention to detail and accuracy.

• Excellent verbal and written communication skills.

• Motivated self-starter with problem-solving and critical thinking skills. Proficiency in Microsoft Excel and working knowledge of ERP environments. Experience with Workday Financials a plus

• Ability to work independently as well as part of a team.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].