Teller

Description

GENERAL DESCRIPTION:

The Teller will be primarily responsible for assisting customers in their day-to-day transactions, maintaining a cash drawer, closing bank as necessary and answering the telephone in a courteous and professional manner.

ESSENTIAL FUNCTIONS OF JOB:

1. Provide excellent customer service at all times.

2. Handle deposits, withdrawals, money orders, cashier checks, travelers checks and credit card advances; this duty is

performed daily.

3. Maintain customer savings passbooks. This duty is performed irregularly.

4. Balance and maintain cash drawer. This duty is performed daily.

5. Perform opening and closing procedures as assigned. This duty is performed daily.

6. Close checking and savings accounts as necessary. This duty is performed weekly.

7. Transfer funds. This duty is performed daily.

8. Process night deposits. This duty is performed daily.

9. Answer telephone in a courteous manner. This duty is performed daily.

10. Accept loan payments. This duty is performed daily.

11. Stock desk/teller supplies and order when necessary. This duty is performed daily.

12. Scan and balance daily teller work. This duty is performed daily.

13. Release of instant issue debit cards to customers. This duty is performed daily,

14. Process savings bonds being cashed in. This duty is performed irregularly.

15. Fill out CTRs as required. This duty is performed irregularly.

16. Fill and balance ATM Machine. This duty is performed weekly.

17. Process teller transactions to/from vault and balance. This duty is performed daily.

18. Order/Sell vault cash to main bank and verify. This duty is performed weekly.

19. Perform end of day recap. This duty is performed daily.

20. Keep workspace neat, clean, and clear of obstructions.

21. Perform any other duties as assigned.
 

Requirements

REQUIRED SKILLS:

1. Must be knowledgeable in the use of office equipment, (i.e. computers, copiers, scanners, multi-line phones, etc.; regular

use of desktop computer and related banking software.

2. Possess immediate skill level at word processing / typing; and basic skills using 10-key, alpha-numeric data entry and

databases.

3. Mental awareness, alertness and adaptability to office work routines.

4. Must possess excellent time management skills and the ability to prioritize work.

5. Must pay attention to detail.

6. Communication Skills: Ability to read and understand simple instructions, short correspondence, notes, letters and memos;

Ability to effectively communicate information and respond to questions in person-to-person situations with customers, the

general public and other employees of the company.

7. Mathematical Skills: Ability to add, subtract, multiply and divide numbers. Ability to perform such mathematical skills using

money and other forms of measurement.

8. Critical Thinking Skills: Ability to use common sense understanding in order to carry out detailed written or oral instructions.

Ability to deal with problems involving a few known variables in situations of a routine nature.

9. Employee Contact: Contacts occasionally with others beyond immediate associates, but generally of a routine nature. May

obtain, present of discuss data, but only as it pertains to an immediate and specific assignment. No responsibility for

obtaining cooperation or approval of action or decision.

10. Public Contact: Regular contact with patrons, either within the office or in the field. May involve occasional self-initiated

contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

11. Accuracy: Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the

organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby

creating an inaccurate picture of an existing situation. Could cause further errors, losses or embarrassment to the company.

The possibility for error is always present due to the requirements and repetition of the job.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

While performing the essential functions of this job, this position is regularly required to sit or stand or talk; may occasionally lift,

move, push or pull up to 25 pounds. Specific vision abilities required by this job include close vision. This is an indoor position and the noise level in the work area is usually moderate.

REQUIRED EXPERIENCE:

High school degree or GED equivalent; emphasis on office skills, customer service and cash handling; plus 3-6 months of related

experience and/or training or equivalent combination of education and experience.

REPORTING RELATIONSHIP:

This position reports directly to the Branch Manager who reports to the COO/Market President. The COO/Market President reports to the President of American National Bank & Trust who reports to the CEO of American National Bank & Trust.

DISCLAIMER:

This job description is representative only and not an exclusive or exhaustive list of all job functions that an employee in this position

may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced, or delegated by

Management to meet the business needs of the organization.

This document in no way constitutes an offer of employment or a contract of employment. ANB&T reserves the right to modify

job descriptions, policies, or any other procedural document at any time, for any reason, with or without prior notice.