Food and Beverage Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

  Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.

What you will have an opportunity to do:

The Bradley Hotel is looking for energetic and service-driven AM and PM Working Food & Beverage Supervisors to lead our front-of-house teams in Birdie's Rooftop and Arbor. If you're passionate about hospitality, enjoy leading by example, and thrive in a fast-paced luxury environment, we'd love to meet you.

Position Summary

As a Working Food & Beverage Supervisor, you'll play an active leadership role in the daily operations of Birdie's and Arbor. This hands-on position is responsible for delivering exceptional guest experiences while supporting, coaching, and developing the front-of-house team. You'll ensure service standards, operational procedures, and quality expectations are consistently met while creating a welcoming atmosphere for both guests and associates.

Essential Functions

• Lead and support the day-to-day operations of Birdie's and Arbor during assigned shifts.

• Supervise, coach, and develop front-of-house team members to deliver exceptional service.

• Lead by example by working alongside the team during service.

• Ensure compliance with all hotel, restaurant, safety, and sanitation policies and procedures.

• Resolve guest concerns promptly and professionally while maintaining the highest level of guest satisfaction.

• Answer guest questions regarding hotel amenities, restaurant offerings, and property services.

• Monitor restaurant cleanliness, presentation, equipment, and work areas to ensure brand standards are maintained.

• Inspect food quality and presentation to ensure consistency and compliance with health regulations.

• Assist with cash handling, balancing receipts, and maintaining established credit and cash control procedures.

• Support restaurant promotions and maintain knowledge of food and beverage offerings.

• Foster a positive, collaborative, and engaging work environment.

• Perform additional duties as assigned to support operational success.

What are we looking for?

• Previous supervisory or leadership experience in a restaurant, luxury hotel, or full-service resort preferred.
• Experience working in a fast-paced food and beverage environment.
• Knowledge of Micros POS is preferred.
• Strong leadership and team-building skills.
• Excellent guest service and communication abilities.
• Ability to make sound decisions under pressure.
• Organized, dependable, and detail-oriented.
• Positive attitude with a passion for hospitality.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.