Position Overview

Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes. 

We are looking for a professional with Construction Engineering  experience, supporting a broad range of technologies in large-scale environments. You will work closely with medium and large strategic customers worldwide to enhance their adoption of Autodesk solutions. You will join the Technical Adoption team within the Customer Success Management group. You will join a culture that values professional development, supports growth and rewards high performance.  

Responsibilities

• Deliver product, and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows.

• Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.

• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology

• Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards. 

• Lead live coaching and scalable group enablement sessions (1:many) for end users, including workflow-specific guidance and best-practice sharing.

Minimum Qualifications 

• Advanced knowledge of Architectural, Construction and Engineering industry needs and workflows 

• Bachelor's degree or equivalent experience in Architectural, Construction, or related engineering  

• Expert knowledge of Autodesk Build, Pype, Autospecs, and Forma Data management in a production environment 

• 5 – 6 years Construction or related field experience

• Excellent verbal and written communication skills including the ability to convey complex technical details coherently to a live or virtual audience

• Proven ability to be agile and learn quickly in a fast-paced environment

• Fluency in English

• Experience training others or creating learning collateral

Desired Skills:

• Strong communicator and able to build relationships at all levels, taking initiative. 

• Technical consulting experience and/or technical project delivery experience with large, demanding customers

• Additional knowledge of Autodesk Platform Solutions, APi's, Other Autodesk Construction solutions beneficial  

• Team player who enjoys supporting and interacting with other members of a shared responsibility team

• Fluency in Spanish Beneficial