- Location
- Frederick, MD, United States of America
- Department
- Customer Service
- Source
- Workday
Description
Job Description:
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- Answers phones, schedules customers and assists customers with any/all inquiries.
- Provides customer services relating to sales, sales promotions, installations and communications.
- Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
- Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
- Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
- Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
- Follows location initiatives and proactively informs and educates customers.
- Makes recommendations and in some cases develops improvement plans in response to customer surveys.
- Follows all company policies and procedures, including but not limited to safety.
- Other duties as assigned.
Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
