Engagement Officer

Your Role as Engagement Officer

The Engagement Officer plays a vital role in connecting passionate community members with meaningful volunteer opportunities across Wesley Mission Queensland. As the central point for volunteer recruitment and onboarding, this position is responsible for delivering the end-to-end recruitment and placement process while ensuring all compliance requirements are met.

Working collaboratively with service leaders and community stakeholders, the Engagement Officer builds strong volunteer pipelines, supports successful volunteer integration, and contributes to a positive and engaging volunteer experience that strengthens our services and communities.

Key responsibilities include:

• Managing the end-to-end recruitment, selection, onboarding and placement of volunteers across Wesley Mission Queensland services.

• Developing and implementing targeted volunteer attraction campaigns across digital platforms, community networks and events.

• Partnering with service leaders to identify volunteer needs and develop clear, engaging volunteer position descriptions.

• Conducting volunteer screening, interviews, reference checks and ensuring all onboarding compliance requirements are completed.

• Acting as the central point of contact for prospective volunteers, providing professional guidance and support throughout the recruitment journey.

• Maintaining accurate volunteer records across CRM, Volunteer Management Systems and other organisational platforms.

• Monitoring recruitment activity and reporting on volunteer pipelines, placement outcomes and recruitment effectiveness.

• Supporting volunteer recognition initiatives and representing Volunteer Relations at internal and external engagement events.

• Building and maintaining strong relationships with internal stakeholders to ensure successful volunteer placements and ongoing collaboration.

• Assisting with additional duties as directed by the Engagement Coordinator or Team Leader.

This is a part-time position consisting of 24 hours per week.

What We Offer

• Community-Focused Team Culture: Be part of a passionate team that values connection, collaboration, and making a genuine difference in people’s lives every day.

• Salary Packaging: As a not‑for‑profit employee, you can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment reducing your taxable income and giving you more in your pocket.

• Flexibility and Balance: We can offer a range of flexible work options to help you achieve the balance that works for you.

• Free and Secure Car Parking:  No more paid parking! Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work

What We're Looking For

• Understanding of the non-profit sector and the operational requirements of delivering volunteer services in diverse community settings.

• Experience in end-to-end recruitment, including multi-channel sourcing, candidate screening and values-aligned interviewing.

• Ability to work effectively within a collaborative team environment to achieve high-performance outcomes.

• Strong interpersonal skills with the ability to build positive relationships with a broad range of internal and external stakeholders.

• Proficiency in drafting targeted marketing content, position descriptions, general correspondence and related documentation.

• High-level accuracy in data entry and documentation, ensuring meticulous record-keeping and regulatory compliance.

• Experience using CRM platforms, Volunteer Management Systems, Learning Management Systems or similar systems for data management and activity tracking.

A Valuable Addition, Yet Not a Must-Have!

• Tertiary qualification, diploma or equivalent experience in Community Services, Volunteer Management, Human Resources, Administration, Events Management or a related field.

• Foundational knowledge of the National Standards for Volunteer Involvement and the volunteer lifecycle.

• Awareness of Australian legislative requirements within the aged care, disability and community sectors as they relate to volunteer compliance and onboarding.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy).

• Relevant probity checks required by legislation and Wesley Mission Queensland policy.

• Current Driver's Licence and willingness to travel as required.

Apply Now!

Be part of something meaningful - Click Apply today!

Join a Team Where Your Work Truly Matters

Our Volunteer Relations Team is at the heart of the communities we serve. They connect passionate people with meaningful opportunities, creating a welcoming and supportive environment where volunteers feel valued and inspired.

Through genuine relationships and a shared commitment to care, the team helps volunteers make a real difference in the lives of others by strengthening community connections and bringing our mission to life every day.