About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

Reporting to the Head of Operations, this role supports the effective execution and oversight of Anti-Financial Crime (AFC) controls within Life Operations. As part of the Line 1.5 function, the incumbent is responsible for conducting independent monitoring, control assurance, and incident management activities, while providing structured challenge to first-line operations. The role works closely with Compliance, Risk, and business stakeholders to enhance control effectiveness, promote regulatory compliance, and strengthen the overall risk management framework.

KEY ACCOUNTABILITIES

1. AFC Monitoring & Control Assurance

• Execute risk-based monitoring and QA reviews across onboarding, name screening, transaction monitoring alerts, and Enhanced Due Diligence processes.
• Identify control gaps and support remediation tracking.
• Escalate material issues and recurring deficiencies to management.

2. AML/CFT Control Implementation

• Support the development and maintenance of Anti-Money Laundering standard operating procedures.
• Ensure consistent control execution across operations.
• Validate control effectiveness with business teams.

3. MI Reporting

• Prepare and maintain AFC dashboards and MI reports
• Analyse data to identify trends, risks, and performance gaps
• Ensure data accuracy and completeness

4.Transaction Monitoring (TM)

• Support TM rule lifecycle (testing, validation, review)
• Monitor alert handling quality and timelines
• Assist in TM control enhancements

5. AFC Incident Management

• Coordinate incident tracking, reporting, and follow-up
• Support investigation and root cause analysis
• Track remediation actions and closure

6. Governance & Stakeholder Coordination

• Liaise with Compliance, Risk, IT and Group Office
• Support audits and regulatory reviews

QUALIFICATIONS / EXPERIENCE

• 3–4 years in AML/CFT, Financial Crime, or Risk/Compliance
• Familiarity with TM, screening, or EDD processes

KNOWLEDGE & TECHNICAL SKILLS

• Strong analytical and reporting capability
• Stakeholder management skills
• Attention to detail with strong risk mindset
• Delivers accurate and timely reporting in accordance with established requirements.
• Effectively executes monitoring activities and identifies potential control gaps or risks.
• Ensures timely investigation, follow-up, and closure of incidents.