Associate Claims Examiner

Position Summary

Under close supervision, learns claims adjusting practices by participating in formal, informal or on-the-job training for a specified period of time. Supports the team in applying the CNA Hardy claims strategy to provide a market leading claims service.

Key Responsibilities

• Negotiates and agrees claims within designated authority and with management supervision, liaising with underwriters, adjusters and brokers
• Reviews policy coverages and claims documentation in accordance with company guidelines and standards to determine if coverages apply, escalating issues as needed.
• Interacts with claims personnel on issues relating to specific claims and other topics concerning the claim handling of claimants and insured.
• Effectively manages loss costs and claim expenses.
• With assistance manage the appointment and performance of experts and outsourcers.
• Maintains all claims records accurately and efficiently
• Maintain and adhere to the claims philosophy, processes and guidelines
• Report on claims matters as required to the Claims Management and underwriters
• Maintain professional service standards at all times; protecting and promoting the CNA Hardy brand
• Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance
• May perform additional duties as assigned.

Skills, Knowledge & Experience

• Strong desire to develop a wide breadth of knowledge and understanding of claims practices.
• Good verbal and written communication skills with the ability to develop positive business relationships with internal and external customers.
• Strong ability to identify, analyse and solve problems as well as the ability to learn rapidly and adapt quickly to change.
• Ability to work independently.
• Developing decision-making skills.
• Knowledge of Microsoft Office Suite as well as other business-related software.
• Developing time management skills.
• Flexibility in and willingness to learn and develop expertise in different business lines.
• Ability to manage and prioritise tasks and projects.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position

Additional Information

Company Overview

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada and Europe. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.