Winter 2027 HR/Housing Management - Yellowstone National Park

Overview

 

 

 

Discover the magic of Yellowstone's winter season!

 

Love snow, magical scenery, and fewer crowds? Join us at Yellowstone National Park this winter! Live. Work. Explore. in the serene wonderland with a tight-knit employee community, enjoy unique activities like skiing and snowshoeing, and provide warm hospitality to our guests. We're hiring Human Resources and Housing Management at Old Faithful Snow Lodge and Mammoth Hot Springs Experience the "secret season" of Yellowstone – an unforgettable winter adventure awaits!

 

Job Summary:

The HR and Housing department is committed to creating a collaborative, supportive, and professional environment where employees and managers across all roles can thrive. Our mission is to uphold company, legal, and National Park Service (NPS) standards while delivering legendary hospitality with a softer footprint. We value team members who demonstrate leadership, integrity, and a strong ability to work within fast-paced, dynamic settings. Every role in our department plays a vital part in guiding and supporting colleagues, handling sensitive personnel matters with confidentiality, and resolving concerns promptly. Whether you are managing employee lifecycle activities, facilitating onboarding and training, supporting housing operations, or contributing to employee engagement programs, your work helps foster a positive and inclusive workplace.

The Details:Position Type: SeasonalSeason Dates: November 2026 - March 2027

Pay: $1,988.00/bi-weekly - $2,488.00/bi-weekly depending on position and location Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

 

Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

 

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided 
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone National Park pass
• Employee Recreation Program (photo contest, gear rentals, seminars, ski trips, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• 100+ miles of cross-country ski trails (both groomed and skier tracked)
• Outdoor ice skating rinks
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

 

• Oversee all aspects of Human Resources and employee housing operations at the assigned location, ensuring compliance with company policies, legal requirements, and National Park Service (NPS) standards.
• Provide leadership, supervision, coaching, and development for HR staff, Housing staff, Residence Coordinators, Dorm Custodians, and other assigned team members, ensuring departmental goals and service standards are met.

• Serve as a trusted and confidential resource for employees, managers, and supervisors by addressing workplace concerns, resolving employee relations issues, and providing guidance on policies, procedures, and best practices.
• Advise and train managers and supervisors on employee relations, performance management, documentation, corrective action, disciplinary procedures, terminations, and compliance with company, state, federal, and NPS requirements.
• Lead or support investigations involving harassment, discrimination, workplace violence, policy violations, housing concerns, or other sensitive matters, ensuring timely, objective, thorough, and legally compliant outcomes.
• Assess, triage, and appropriately escalate employee, housing, operational, or compliance concerns to HR leadership, Operations, Security, or NPS representatives as necessary.
• Manage employee lifecycle processes including recruitment support, onboarding, internal transfers, training, coaching, performance management, recognition programs, employee engagement initiatives, and legally compliant separations.
• Maintain accurate, confidential, and legally compliant personnel, housing, medical, investigative, and administrative records, ensuring timely communication and reporting to Human Resources leadership.
• Ensure the timely processing and maintenance of employee information, payroll-related changes, personnel transactions, housing assignments, and required documentation.
• Monitor staffing levels, turnover trends, retention metrics, and workforce needs; provide recommendations and support initiatives to improve employee retention, engagement, and operational effectiveness.
• Conduct regular audits of employee files, housing records, compliance documentation, and departmental processes; implement corrective actions and continuous process improvements as needed.
• Develop and maintain strong working relationships with Operations, Security, Housing, NPS representatives, management teams, support departments, and other internal stakeholders to promote effective communication and collaboration.
• Create and foster a safe, welcoming, respectful, and inclusive living and working environment by planning employee community-building activities, orientation programs, informational meetings, and engagement events.
• Oversee employee housing operations, including room assignments, occupancy management, housing inspections, facility readiness, maintenance coordination, policy enforcement, and seasonal opening and closing procedures.
• Ensure housing assignments are administered fairly and consistently while considering operational needs, housing designations, seniority, and employee preferences.
• Address employee housing and dormitory conduct concerns consistently and professionally, enforcing housing policies and coordinating with HR, Security, Operations, and NPS partners when necessary.
• Guide housing and residence life staff in promoting community standards, resident accountability, conflict resolution, and appropriate escalation of employee concerns.
• Coordinate employee illness, quarantine, and related housing processes, including documentation, communication, tracking, and collaboration with Security and Human Resources.
• Maintain oversight of employee recreational vehicle (RV) sites, including assignments, policy compliance, maintenance coordination, and contractor communication where applicable.
• Monitor departmental budgets, payroll records, supplies, and other operational resources, ensuring accurate reporting and responsible stewardship of company assets.
• Utilize reports, metrics, and data analysis to support workforce planning, staffing assessments, compliance efforts, operational decision-making, and service improvements.
• Participate in and contribute to department, property, and management meetings; communicate relevant information and initiatives effectively across teams.
• Respond promptly and professionally to requests from employees, managers, operations teams, Security, HR leadership, and NPS representatives.
• Continuously evaluate and improve HR, housing, and administrative processes to enhance employee experience, operational efficiency, compliance, and customer service.
• Perform other duties and special projects as assigned in support of business and operational objectives.

Qualifications

• Demonstrated skills relating to training, time management, organization, leadership, decision-making, problem-solving, and interpersonal communication
• Excellent follow-up skills with ability to shift priorities and restructure time and energies to perform in an optimal capacity. Make sound judgments both independently and/or collaboratively.     
• HR Certification preferred.
• Minimum of three years Xanterra Yellowstone Management and/or HR experience.
• Excellent oral and written communication skills.
• Ability to persuasively and professionally guide and motivate others and to effectively communicate complex information to a wide variety of audiences.
• Knowledge of company policies and procedures, park/company guidelines and resources for cases with extenuating circumstances.
• Intermediate to advanced knowledge of Microsoft Word, Excel, and Outlook.
• Possession of valid driver’s license and safe driving history preferred.
• Knowledge of and adherence to Personnel Policies and Procedures, park/company guidelines and resources for employee housing management.
• General knowledge of data systems

Physical Requirements include:

• Able to walk from HR office to offices of other location department managers daily.
• Able to remain seated for periods of 30-120 minutes or longer.
• Able to walk and/or stand a minimum of 30 minutes at a time.
• Able to walk up to one mile continuously and Must be able to climb stairs.
• Able to walk on uneven terrain, including icy and snow-covered areas.
• Must be able to lift items up to 25 pounds and shovel snow.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.