College & Career Pathways Navigator

Renton Technical College is seeking a Navigator to support the College & Career Pathways (CCP) Division. The College & Career Pathways Navigator will maintain a comprehensive understanding CCP program offerings and connect students with the pathway that best aligns with their educational goals. This includes serving as an advocate for CCP students, including those enrolled in ESL, GED, HS+, Bilingual HS+, and students who are undecided. In partnership with Student Services, the primary function of this role is to support students through intake, enrollment, and onboarding processes. The CCP Navigator will develop expertise in enrollment processes while providing timely guidance and support to students throughout their educational journey. 

• Onboard and guide all students enrolled in College and Career Pathways (CCP) programs (ESL, GED, HS+, Bilingual HS+, etc). 
• Respond to inquiries utilizing multiple means of communication (i.e. text, email, phone call).
• Contact and meet with prospective, new and returning students to answer questions and provides information about enrollment requirements for transitional studies students.
• Monitor class enrollment to organize intake sessions as needed when there is space in classes.
• Assist students in completing admissions application and intake forms.
• Monitor and follows-up with student pipeline from inquiry to first quarter of enrollment.  
• In collaboration with CCP and entry team, build and carry out intake and orientation sessions for new CCP students. 
• Advises prospective students and families including traditional and non-traditional students about the admissions and enrollment process.  
• Adhere to the institution’s interpretation of FERPA rules for the release of student information to faculty, parents, students, etc.  
• Makes referrals to appropriate resources necessary for student success.
• Collaborate with faculty to maintain effective services to aid students 
• Participates in college committees, community engagement, and outreach events as needed. 
• Support the college's mission by creating a learning and work environment of mutual respect and fairness, while encouraging creative and critical thinking. Contribute to the appreciation of diversity and foster a climate of multicultural understanding. 
• Communicate professionally and effectively, both orally and in writing, with college employees, departments and outside agencies. 
• Perform other related projects and assignments as assigned.

• Experience with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working/learning environment. 
• Two or more years of professional experience in an adult education program such as HS+, GED, ABE, ELL, LEP. 
• Bachelor’s degree in Human Services, Education or a related field from an accredited institution OR a combination of education and/or work experience in education or social services setting mentoring, coaching, counseling, or advising.
• Demonstrated experience working with students who have unique barriers and assisting these students with their educational goals.
• Proficient with student information systems, virtual learning/advising platforms, Microsoft Office, and ability to learn new technologies.
• Ability to work effectively and engage with adult learners, including individuals whose first language is not English.
• Previous experience working with students who are learning English or aiming to complete their high school credentials. 
• Familiarity with BEdA programs and systems, including LACES/formally WABERS and CASAS (administration, scoring, and integration with program requirements) is preferred. 
• Exceptional customer services skills with the ability to place a high priority on professional excellence. 
• Demonstrated experience in interpreting, reviewing and applying program specific policies, procedures and regulations.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities while maintaining confidentiality. 
• Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 months of hire) the production of accessible content, whether print or electronic. 
• Ability to represent the college in a positive and professional manner, while using tact, discretion and courtesy.
• Ability to speak a regionally top spoken language other than English is strongly preferred (Spanish, Vietnamese, Russian, Somali, and Chinese)

WORKING CONDITIONS:

Working hours are generally aligned Monday – Friday, with frequent evening work of about two days per week. Work is mostly sedentary in nature, performed in an office environment. Frequent use of a computer and exposure to terminal screens is required. Work and meetings may take place across campus. May drive/travel to trainings, conferences, and/or college events. This is mostly an in-person/on-campus position; remote work may occur as business permits.

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.

The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.

For questions regarding this position contact [email protected].

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EEO STATEMENT: Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. The following college official has been designated to handle inquiries regarding the nondiscrimination policies: Title IX / EEO Coordinator, Lesley Hogan, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873, [email protected].     

Jeanne Clery statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Renton Technical College reports the mandate information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Renton Technical College's Annual Safety and Fire Report is available online at: https://rtc.edu/about-rtc/campus-resources/campus-security/annual-security-report.php. For information on how to access the RTC Daily Crime Log follow this link:https://rtc.edu/about-rtc/campus-resources/campus-security/daily-crime-log.php

We acknowledge that RTC sits uninvited on the ancestral land of the Puget Salish people, including the Duwamish, Suquamish, Snoqualmie, Tulalip, and Muckleshoot Nations.  We are grateful to the original inhabitants of this land, upon which we gather and dialogue. We also acknowledge our increasingly virtual world, in which RTC’s work is done across multiple indigenous lands, in some cases, away from Puget Salish territories. We thank the original caretakers of our local lands and waters, who are still here.      

Beyond acknowledgment, we each have an obligation to learn about and support our local tribes. Find out how on our resources page, which includes scholarships for Indigenous students.