Sr Supervisor, Warehouse

Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our Sr Supervisor, Warehouse position is a unique career opportunity that could be your next step towards an exciting future.   

How you’ll make an impact:

• Supervise employee’s warehouse and logistics activities including developing methods to improve on the use of equipment for handling, storing, maintaining, and shipping stock.

• Perform complex detailed analysis to improve supply chain operations and make recommendations to improve processes. Responsible for handling the daily purchasing and warehousing operation to ensure that customer delivery schedules are met so as to provide customer satisfaction

• Oversee the material requisitions from cleanrooms and improve on the delivery of team performance metrics (e.g., NCR rates and delivery time to cleanroom, reduce customer ship errors, cycle count improvement, scrap reduction)

• Accountable for productivity and quality metrics of staff, and provide regular progress reports and metrics and provide solutions for improvement to management and cross-functional stakeholders

• Lead process improvement projects and efforts in collaboration with cross-functional teams

• Act as a JDE super user; Provide more complex data analytics and resolve escalated/complex transaction issues

• Create and/or improve warehouse and logistics procedures related to capacity requirements

• Provide feedback and/or conduct performance reviews, including resolving performance issues, training and coaching

• Responsible for all monthly/yearly PMs (preventative maintenance) on equipment and temperature/humidity probes for the WMS (warehouse management system)

• Ensure employees are trained, certified, and adhere to EH&S policies and procedures including OHSA regulations

What you'll need (Required):

• Bachelor's degree in Industrial Engineering, Business Administration, Logistics or related field.

• 5 years of experience in warehouse/logistics operations and experience in personnel supervisory with full responsibility for all personnel and handling all aspects of employee relations.

• Experience with ECR (Engineering Change Request) and Quality Systems Management.

• Knowledge of free trade zone regulations.

• Intermediate- advanced English level.

• Availability to work Monday to Friday 8:00 a.m. to 5:00 p.m.

• Availability to work in La Lima, Cartago.

What else we look for (Preferred):

• Project management experience.

• Knowledge in government system such as TICA.

• Proven expertise in Microsoft Office Suite with working knowledge of Enterprise Resource Planning (ERP) system, preferably JDE.

• Experience working in a medical device industry.

• Excellent communication and interpersonal relationship skills; possessing strong collaboration skills in partnering with cross functional stakeholders in order to achieve objectives, as well as mediating differences to achieve consensus.

• Full understanding of warehouse procedures related to all stages of own area of responsibility.

• Ability to supervise/lead employees in a warehouse environment.

• Ability to analyze and adjust line/operation layouts to improve efficiency.

• Full understanding of all aspects of processes and equipment used in assigned work,

• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment,

• Demonstrated ability to supervise teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations,

• Full knowledge of Lean Manufacturing concepts and Six Sigma.

• Supervise warehouse employees within the department.

• Participate on cross-functional teams Engineering, management, Regulatory, Quality, HR, Planning for the development of cohesive production operations.

• May represent the organization to outside contacts, e.g., vendors, suppliers, contractors, staffing agencies.