Customer Success Manager

Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future.
With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Job Title: Customer Success Manager

Salary Range: Up to £40,000 depending on experience
Work Location: Remote - Scotland central
Hours per week: 37.5
Contract type: Permanent

Welcome to Aareon UK, part of Aareon, the leading provider of ERP software for the European property industry. Our platform supports social housing providers across the UK with the tools they need to manage repairs, assets, tenancies and compliance, helping them deliver better services to residents and run more efficient operations.

As part of Aareon's wider group, we combine the pace and focus of a specialist product team with the scale and stability of a European market leader, giving us exciting plans to grow our reach and impact across the sector.

The Role

As the Customer Success Manager for Aareon UK, you will be deeply integrated within our wider Customer Success team and rely on a data-driven, high-touch approach to customer success and expansion. You will manage a book of business and be the main point of contact for a portfolio of social housing customers. This role will be remote based in Central Scotland, supporting customers and clients in the Central Belt area.

Key Responsibilities

• Manage relationships with key decision makers and system users, understanding and monitoring their success criteria throughout the customer journey
• Help clients improve product adoption and engagement with Aareon UK to maximise value and ensure retention
• Use data analysis and fact-finding to identify upsell and cross-sell opportunities within your portfolio
• Work with Account Managers to develop and execute account plans that grow Aareon UK's offering within this portfolio
• Act as a key conduit for the rest of the business, signposting clients to Professional Services, Onboarding and Support teams when required
• Maintain accurate client records and CRM data
• Represent the voice of the customer internally, feeding back on trends, risks and opportunities across your book of business

Essential skills and experience:

• You're someone clients instantly warm to, with an ability to quickly establish rapport, trust and collaborative relationships
• You are a true team player with experience of working and collaborating with multiple internal stakeholders
• You have proven consultative skills and can demonstrate Aareon UK's suite of products and services in an engaging, proactive and value-led way to grow existing clients outside of the contract renewal process
• You think commercially but remain a customer-focused, solution-driven customer champion
• You are tech savvy with a willingness to learn and get to grips with the Aareon UK system
• Experience of, or genuine interest in, the social housing sector is an advantage
• You are proficient with customer success and CRM software (e.g. Salesforce, Planhat)
• A willingness to travel to meet customers on site regularly, as well as to one of our offices in Manchester and London from time to time, is a necessity.