Inside Sales Representative

     

JOB DESCRIPTION:

The Workplace Inside Sales Representative (ISR) is responsible for driving revenue growth through proactive customer engagement, lead management, account development, and sales execution activities. The role serves as a key point of contact for workplace customers, supporting both new business acquisition and existing account growth. The ISR works closely with Business Development Representatives, Account Executives, Customer Service, Operations, and other stakeholders to ensure exceptional customer experience while promoting Abbott's workplace testing solutions.

Key Responsibilities

Sales Support and Opportunity Management

• Manage inbound and outbound sales activities to support business growth objectives.

• Qualify customer inquiries and identify potential revenue opportunities.

• Develop, maintain, and manage a sales pipeline of active prospects and customers.

• Support lead generation, opportunity qualification, and conversion activities.

• Execute follow-up strategies to advance opportunities through the sales cycle.

• Meet or exceed assigned sales and activity targets

Customer Engagement

• Establish and maintain strong relationships with prospective and existing workplace customers.

• Understand customer business requirements and recommend appropriate workplace testing solutions.

• Respond to customer inquiries via phone, email, and virtual meetings.

• Provide accurate product, service, and program information.

• Deliver an exceptional customer experience throughout the sales journey.

Quotation and Sales Administration

• Prepare and deliver quotations, pricing requests, and sales proposals.

• Ensure accuracy of customer information, pricing, and sales documentation.

• Track and monitor quotation status and conversion opportunities.

• Coordinate onboarding and account setup activities for new customers.

• Maintain organized customer and sales records.

Account Growth and Retention

• Identify upselling and cross-selling opportunities within existing customer accounts.

• Support customer retention initiatives and account expansion strategies.

• Maintain proactive customer communication to strengthen business relationships.

• Assist customers in identifying solutions that support their workplace testing programs.

Collaboration and Coordination

• Partner with Business Development Representatives, Account Executives, Customer Service, Operations, and Sales Leadership teams.

• Coordinate customer meetings, product presentations, and follow-up activities.

• Support strategic commercial initiatives and revenue growth objectives.

• Escalate customer issues appropriately and coordinate timely resolution.

Reporting and Documentation

• Maintain accurate opportunity records and customer interactions within Salesforce and other CRM platforms.

• Document customer communications, sales activities, and account updates.

• Generate reports related to sales activities, lead conversions, pipeline performance, and revenue opportunities.

• Monitor performance against established targets and operational metrics.

Qualifications

Education and Experience

• Completed at least two (2) years of college education, Associate Degree, or Bachelor's Degree.

• Minimum of 1-3 years of experience in inside sales, customer service, account management, sales support, or business development.

• Experience using Salesforce or similar CRM platforms is preferred.

• Experience within healthcare, diagnostics, workplace screening, or related industries is an advantage.

Skills and Competencies

• Strong sales and customer relationship management skills.

• Excellent verbal and written English communication skills.

• Strong negotiation, influencing, and presentation abilities.

• Customer-focused with proven problem-solving skills.

• Ability to manage multiple priorities and deadlines.

• Proficient in Salesforce, Microsoft Office, and CRM technologies.

• Excellent organizational and time management skills.

• Results-oriented with the ability to meet performance goals.

Key Performance Indicators (KPIs)

• Revenue Generated

• Sales Quota Attainment

• Number of Qualified Opportunities

• Lead-to-Opportunity Conversion Rate

• Opportunity-to-Sale Conversion Rate

• Customer Retention Rate

• Customer Satisfaction Metrics

• Pipeline Value and Growth

• Upselling and Cross-selling Opportunities Generated

• Monthly and Annual Sales Target Achievement

Personal Attributes

• Self-motivated and proactive.

• Strong business and commercial acumen.

• Customer-focused and relationship-driven.

• Collaborative and team-oriented.

• Highly organized and detail-oriented.

• Adaptable in a fast-paced and changing environment.

• Positive attitude with a strong work ethic.

The Workplace Inside Sales Representative plays a critical role in supporting Abbott's commercial strategy by identifying opportunities, building customer relationships, and driving revenue growth. This position contributes to the continued success of Abbott's workplace testing business through exceptional customer engagement, effective opportunity management, and a commitment to delivering value-driven solutions to customers.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)