Supervisor, HR Shared Services

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Company:

Qualcomm India Private Limited

## Job Area:

Human Resources Group, Human Resources Group > HR Shared Services

General Summary:

As a member of Qualcomm’s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for global HR policies, programs, processes, and human capital tools.

Minimum Qualifications:

• Bachelor's degree and 6+ years of Human Resources work experience.

OR

Associate's degree and 8+ years of Human Resources work experience.

OR

High School Diploma or equivalent and 10+ years of Human Resources work experience.

*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Preferred Qualifications:

• Bachelor's degree in Business Administration/Management, Human Resources, or related field.

• 8+ years of HR Shared Services or Human Resources work experience.

• 2+ years of experience working in a large matrixed organization.

• 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Sr Director level and above).

• 2+ years in a leadership role with direct reports.

Principal Duties and Responsibilities:

• Documents accurate case notes for complex inquiries following each phone call, webportal chat, or online employee case submission; guides others to open case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.

• Uses FAQs, scripts, and leverages advanced HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions; coaches other team members to understand and apply advanced concepts to complete tasks and make informed decisions.

• Manages any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); demonstrates and encourages respect, fairness, and dignity towards others.

• Answers complex inquiries for industry leading Human Capital Management Tools such as Tableau, Workday modules, ServiceNow, Bswift, Eightfold, etc.

Level of Responsibility:

• Provides supervision to direct reports.
• Decision-making is significant in nature and affects work beyond immediate work group.
• Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc.

• Works within the prescribed budgetary objectives of the department.

• Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions).
• Tasks do not have defined steps; planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.