Patient Relations Representative

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Processes complaints and concerns brought forward by patients, families and visitors.  Serves as the initial representative for the organization during the grievance process and identifies options for resolution.  Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs.  Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances.  The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. 

Qualifications

REQUIRED

 

High School diploma or equivalent education (GED) or post-secondary education

Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting

Ability to type a minimum of 30 words per minute

 PREFERRED

 

Associates, Bachelors or Master’s Degree in Social Science, Business Administration, Health Administration, Education or related field

Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams)

Functional knowledge of patient registration, electronic health record and other patient information software/applications

Bilingual (Spanish preferred)

Strong interpersonal, organizational, and customer service skills

Excellent written and oral communication skills

Strong problem-solving skills and ability to work independently

Work Hours:

7-3:30, 8-4:30 9-5:30, 10-6:30 or 2:30-11p

Weekend Requirements:

Yes- Rotating Basis

On-Call Requirements:

No