CPW ADMINISTRATIVE ASSISTANT III Highline Lake State Park Loma, CO

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program.

This work unit exists to perpetuate the wildlife resources of the State, to provide a quality State Parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado’s Natural Resources. The Agency’s long range and strategic plan will be executed by providing outstanding customer service, as well as safe, quality recreational opportunities for visitors, while effectively managing the natural resources and facilities of Highline Lake State Park. 

This position exists to provide customer service at Highline State Park in regards to Park reservations, amenities and operations, fishing, hunting, and watchable wildlife; Interpret rules, regulations, and brochures; Sell licenses, state park passes and registrations to the public; Manage a variety of Visitor Center programs including retail sales, group area reservations and website/phone communications; Coordinate front office operations including recruiting, hiring, scheduling and training of temporary employees and volunteers; Provide administrative assistance to the Park Manager V with an emphasis on accounting and financial record keeping while managing special projects.

Accounting
Accurate completion and processing of documents including all aspects of finance pertaining to Park operations, Park Manager V and unit staff. Pays accounts payable by coding, completing and correction of documents for CORE entry. Establish, administer and monitor financial processes, including verification of all coding information to assure compliance with fiscal procedures, delivery of designated goods and services and timely payment of vendors; Research payments and communicates both internally and externally, and makes independent decisions for problem resolutions; prepare and review receiving reports, verify accuracy of vendor invoices, tax Ids and addresses; One card allocation and SARA app reconciliation for all Park staff; Design and monitor checkbook spreadsheets to record and track all expenditures of the cost center.

First contact for Public/Customers/Agencies who works directly with park visitors to answer questions about park amenities and operations. Determines customers' needs and decides what actions are needed and how to handle requests.

Duties include answering technical questions regarding camping, reservations, licenses, registrations, hunting, fishing and outdoor recreation in person, over the phone and via email. Articulately conveying substantial information about agency laws, regulations, and procedures, while providing all facets of park, wildlife and outdoor recreation information. Assists Park Manager to market the park’s facilities, programs, activities, and special events.

Manages the park’s public information systems to include website, phone system, and social media accounts. Coordinate public use of the Visitor Center and associated programs, including group picnic/camping reservations, meeting space for civic groups, as well as, working with Visitor Center volunteers and the Park’s Friends Group.

Create and revise office procedures and write procedure manuals, design forms and general office record keeping systems; Maintain office equipment; Ensure adequate availability of supplies by effectively monitoring inventory; preparation and processing of outgoing mail. Establishment and coordination of cleaning specifications and to ensure proper cleaning and maintenance of park facilities.  Based on office procedures, develops and tracks calendars of Park Manager V to assist with efficient and timely completion of work tasks. Establishes record keeping, office procedures and criteria for information storage and dissemination, which ranges from public brochures to confidential materials. Monitors request for materials to determine future needs. Modifies or suggests modifications to brochures and other public materials to improve their functions as customer service tools. Sets priorities on request. Changes office procedures as needed. Daily monitoring of inventory to ensure adequate supplies are available for both internal and external customers. Ensures adequate coverage in the front office at all times. Facilitates the recruitment, hiring, training and scheduling of temporary employees and volunteers.

• Three (3) years of relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management, or retail management or experience related to the work assigned to this position.  At least 6 months of experience MUST have included experience providing direct information/customer service in a high-volume administrative support role,

OR

• Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Outdoor Recreation, Economics, Public Administration, Communications, Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance, Marketing, Administrative Assistant, Front Desk, Call Center, Office environment, project management, handling of money, customer service (internal or external) or experience related to this position equal to three (3) years. At least 6 months of experience MUST have included experience providing direct information/customer service in a high-volume administrative support role,

• Current or former State experience relevant to this position.
• Current or former Colorado Parks & Wildlife work or volunteer experience.
• Excellent customer service skills, problem-solving abilities, and critical thinking.
• Demonstrates initiative and self-motivation.
• Keen attention to detail.
• Strong interpersonal skills.
• Ability to work well independently as well as in/with a team.
• High proficiency interpreting and explaining rules/regulations.
• Proficiency in the use of Google email, Google docs, databases, the use of electronic licensing system(s).
• Prior Colorado Parks and Wildlife work or volunteer experience is considered.
• Leadership and supervision.

• Organizational and time management skills.
• Excellent customer service skills, problem-solving abilities, and critical thinking.
• Strong level of written and oral communication skills.
• Strong multi tasking skills.
• Proficiency in Microsoft Word, Excel, Google suite.
• Experience managing calls and/or responding to difficult customers with tact and diplomacy.
• Experience working according to detailed policies, procedures, and deadlines. 

• This position is open only to Colorado state residents at the time of application.
• Background Check required.
• Travel may occasionally be required for training and special events
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position.  (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

• Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. 

  To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: 

  • Have an assigned State fleet vehicle

  • Are required to operate a vehicle as part of the position

  • Utilize a State fleet vehicle as a pool vehicle

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. 

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes, cover letters and other attachments are considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. 

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. 

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

• This posting may fill multiple vacancies.