Air Freight Operations Coordinator - Transport

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do.  As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

Toll Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

Air Freight Operations Coordinator – Transport

Role is open to the following states –

Mascot, NSW

West Meadows, VIC

Eagle Farm, QLD

Mawson Lakes, SA

Forrestfield, WA

About the Role and Opportunity -

We are seeking an experienced Air Freight Operations Coordinator - Transport to join our Air Freight Operations team and support the seamless movement of domestic air freight across Australia.

In this role, you will take ownership of coordinating transport activities between freight stations, carriers and customers, ensuring shipments move efficiently and meet critical delivery timeframes. Working within a dynamic and fast-paced environment, you will liaise with a broad range of stakeholders, manage transport schedules, respond to operational challenges and contribute to service excellence across the network.

This is an exciting opportunity for a logistics professional who enjoys solving problems, managing competing priorities and making a direct impact on operational performance. Your ability to build strong relationships, maintain visibility across freight movements and drive positive customer outcomes will be key to your success.

As the Air Freight Operations Coordinator - Transport, you will:

• Coordinate the collection, delivery and movement of air freight shipments while ensuring service levels and customer deadlines are achieved.

• Schedule and manage transport providers, carriers and subcontractors to support efficient freight operations.

• Monitor daily transport activities, proactively resolving delays, disruptions and operational issues.

• Act as a key point of contact for customers, providing timely updates and exceptional service throughout the freight journey.

• Build strong relationships with internal teams, freight stations, transport partners and external stakeholders.

• Monitor transport costs, maintain accurate operational documentation and identify opportunities for efficiency improvements.

• Track performance against KPIs, investigate service failures and support compliance, safety and continuous improvement initiatives.

About You -

To be successful in this role, you will bring experience from a freight forwarding, transport, logistics or supply chain environment and thrive in a fast-moving operational setting. You enjoy problem solving, coordinating multiple stakeholders and delivering outstanding service outcomes while maintaining strong attention to detail and compliance standards.

Key Skills and Qualifications –

• 2+ years’ experience in Global Forwarding, Ocean Freight Operations and Transport, with strong knowledge of international freight and supply chain operations.

• Demonstrated understanding of global forwarding markets, carriers, customers and logistics service providers.

• Experience coordinating transport operations within a freight forwarding environment, with a focus on service, compliance and operational efficiency.

• Strong commercial acumen, stakeholder management and relationship-building skills, with the ability to influence positive business outcomes.

• Proficiency in CargoWise One and freight management systems, supported by a proactive, customer-focused approach.

Why Join Us?

At Toll, we connect people and products around the world. You’ll be part of a global logistics network, supported by experienced professionals and industry-leading systems, with opportunities to grow and develop your career in freight forwarding.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.