- Location
- RMZ Ecoworld Business Park, India
- Type
- Full-time
- Experience
- 5+ years
- Source
- Workday
Description
Position Overview
The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SME'S managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization's technology related outages, collaboration on technology projects focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within Morgan Stanley. Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform.
As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience.
This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and Resiliency.
The Right candidate:
Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end user to continue functioning.
Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage
Responsible for the stability of the Production environment
Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production.
As the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production.
Responsible for servicing all requests for data or other activities that require access to Production systems
Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard
Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems. Experience - 5 - 7 years
Primary skills
Minimum 5 - 7 years experience in developing and/or supporting Enterprise Applications
3 - 5 years experience in leading a small to medium team of alike skillset.
Willingness to embrace Agile and DevOps/SRE concepts.
Working knowledge on any of the DevOps & observability tools (Grafana, Prometheus, Splunk, Kibana)
Solid analytical skills, problem determination, and resolution recovery processes
Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
Understanding of database engineering and can develop of high quality database solutions
Strong Unix Shell scripting experience required.
Have administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python, Java or C#, dotnet)
HTML, Javascript, JQuery
Experience in AWS and Cloud tools
Knowledge of clickstream tagging
Experience in web analytics tools (preferably Adobe Experience Cloud tools) is Plus
Should be a fast learner of technologies in a quick paced environment.
Have strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management, or resolution
Is driven to learn about new technologies, techniques and what it takes to be an integral member of this team
Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability
Experience creating technical architecture documentation
Excellent communication and writing skills specific to technical discussions across the management layers
BS/MS or equivalent, preferably in quantitative discipline (Computer Science, Computer Engineering).
Experience with incident on call and ability to respond to emergencies on a 24/7 basis
Experience working with Financial Services area will be a plus
Assisting in the investigation and troubleshooting of production issues and playing an active role in mentoring/coaching/training and development of team members
Secondary Skills
5-10 years' experience in supporting or developing transaction based systems
Experienced, technically hands-on professional that understands both code and infrastructure
Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
