Student Success Coach

QUALIFICATIONS:
Education:

• Master's degree required in an appropriate, related field (Education, Counseling, Student Personnel, or others) with 3 or more years of experience in advising and/or in higher education

Experience and Training:

• 3 or more years of experience in the field of academic advising, including working with at-risk students, transfer students and students with undeclared major status.

• Required experience in working with students in higher education settings.

Knowledge, Skills, Ability:

• Knowledge of Microsoft Office and a student record system.

• Excellent communication and interpersonal skills.

• Excellent writing and speaking skills.

• Ability to analyze and synthesize situations and data, implement appropriate solutions, and create reports.

• Ability to multitask and work in a fast-paced environment.

• Ability to maintain professional appearance and demeanor in all situations with students, parents, and colleagues.

• Ability to work and thrive positively and collaboratively in an open environment.

ESSENTIAL FUNCTIONS:

• Assists in a year-long orientation program designed to meet the unique academic and social/emotional needs of first year students.

• Assists with first-year student activities that promote a sense of "belongingness" and "connection" to peers, High Point University, and the community.

• Assists with the development and dissemination of communication materials (brochures, website, social media, etc.) to enhance the services provided for first-year students including materials for various stakeholders (including faculty and parents).

• Assists with seminars on topics related to first-year issues (time management, dealing with homesickness, leadership building, etc.).

• Supports the academic success and progress of first-year students through class attendance monitoring, academic performance monitoring, transitional conferencing, and graduation planning in coordination with the Office of Academic Services.

• Provides student support through Developmental and Appreciative advising that comprehensively supports the whole student in all aspects of their life tasks - academic, personal, social, and career.

• Coordinates student academic support: academic advising, academic services/tutoring, Learning Excellence, and Accessibility Resources and Support.

• Provides academic and transitional advising support to all entering first-year students.

• Advise on course selection and academic planning, majors and careers, academic progress, and general university policies and procedures.

• Provides academic advising through group orientation, peer, and individualized contact.

• Develops rapport, provides training, and serves as an advising liaison with assigned school/departments and their faculty as well as peer advising liaisons to best serve the advising needs of students in the respective majors.

• Advises first-year students regarding academic requirements and courses for majors - including incorporation of High Point University academic policies and procedures.

• Provides systematic support for first-year students in undecided/undeclared majors.

• Provides systematic support for first-year students identified as "at-risk" in coordination with the Office of Student Life.

• Assists with a First Year Navigator program that matches first-year students to upper-class students who then assist the first-year students with transitioning to college life and developing a sense of "belonging" to the campus community.

• Maintains confidential records, collects data, and prepares reports related to the functions of advising, planning, evaluation, and assessment.

• Makes referrals to other university services/offices as appropriate (examples: Academic Services, Registrar's Office, Student/Residence Life, Counseling Services, Office of Accessibility Resources and Services, Career and Professional Development, etc.).

• Attends Professional Development/Training aligned to the goals of the position.

• Other duties as identified by the Senior Director of Student Success.
   

SUPERVISION RECEIVED:

• Supervision is received from the Senior Student Success Coach.