PT Student Services Assistant

The primary purpose is to provide administrative and clerical assistance to the Department of Student Services. This involves management of the front desk in the Hemlock (1500 building), including answering calls for the switchboard, routing requests to the appropriate Student Services staff, maintaining files, schedule meetings, etc.

*This is a PT position up to 29 hours per week*

• Effectively greet walk-in traffic in the Hemlock (1500 building) with exceptional customer service.
• Serve the college switchboard operator in a professional, courteous manner and ensure that callers receive accurate information and direct calls appropriately
• Maintain and organize records (inventory, letters, and other paperwork)
• Follow FERPA laws while processing and maintaining accurate student records (applications, transcripts, medical records, etc.)
• Process the request for official and unofficial transcripts in Colleague
• Assisting students with printing class schedules, looking up advisors, and other information in Colleague/Watermark
• Referring students to the appropriate staff/employees on campus to assist their needs
• Coordinating the photo ID and card pass processes for students, including creating a backup schedule as needed
• Assisting walk in students with Workforce Continuing Education registrations, both paper and through Fund Five
• Scheduling the reservation and use of the student services conference room
• Assist with the development and maintenance of the Student Services website
• Respond and direct inquiries through the website live chat
• Assist Business Office with annual Inventory tracking and scanning in student services.
• Maintain accurate student records in compliance with SACS and state audit requirements
• Ensure the student services department, file room, break room, vault and offices are secure upon leaving on a daily basis
• Assist with document imaging/paperless workflow/archiving system; scan student records; participate in Colleague/Watermark training.
• Miscellaneous tasks: assist with registration, bulk mailings, graduation, and planned student activities; Maintain professional behavior following professional code of conduct and ethics. Maintain regular and consistent attendance, personal appearance, and punctuality.
• Perform other duties as assigned 

Additional Responsibilities
Implement HCC Core Values

• Learn new guidelines and processes working within Enrollment Management Office 
• Create a student-centered environment 
• Work toward operational excellence; continuous improvement of processes
• Implement innovative strategies to meet the needs of students and improve processes
• Interact with co-workers and perform tasks with the highest level of integrity
• Work cooperatively with faculty, staff, students, and our learning community
• Promote and support HCC’s mission, vision, and values and promote and support coworkers in the most positive manner.

Implement HCC ELI Entrepreneurial Skills Sets

• Implement a team approach in the performance of tasks; work with others to analyze a situation, establish priorities, and apply resources for solving a problem or accomplishing a task
• Accept responsibility for job performance and assigned tasks; exhibit individual behaviors that support the official goals and objectives of the college and its members
• Communicate with students, faculty, and staff in a professional and timely manner
• Approach problems as a learning opportunity and implement strategies to reduce problems
• Maximize resources to process information; acquire, evaluate, organize, manage, interpret, and communicate information to coworkers, faculty, staff, and students
• Exhibit flexibility and receptivity to changing technologies, methods, processes, work environments, and organizational structure and practices

Implement Student Services Strategic Planning Perspectives

• Financial Perspective: Maximize use of funds by efficiently managing current funds and enable new areas of growth and expansion
• Client Perspective: Work with internal partners to share information and improve processes; work with external partners and students to eliminate operational redundancies, improve accuracy, timely processing, and lower costs; establish value-based partnerships with students and external partners
• Internal Perspective: Establish new services, research opportunities, enhance processes, capture customer information, track performance; support new and existing services, continually improve processes, and create a flexible infrastructure
• Learning and Growing Perspective: Evaluate skill requirements; implement knowledge-sharing technologies; and develop a culture of accountability and appreciation 

Minimum
Associate Degree from a regionally accredited institution; experience with word processing, spreadsheets, and presentation software; work experience in the education field; Excellent communication skills.
 
Preferred
Associate Degree in Business or Office Administration. Previous experience working at an NC Community College; experience in a fast-paced office environment working with diverse groups of people.

The following is necessary for consideration:

• Official Haywood Community College employment application online found at our jobs page: https://www.governmentjobs.com/careers/haywoodedu. Please call Jamie Hilton at (828)627-4562 with any questions or if you are unable to complete the online application for any reason.
• The application must be complete for consideration - do not reference resume. A resume is suggested but does not take the place of any questions or details that you need to provide in order to be qualified for the position.  Unofficial transcripts must be included for the application process. Most unofficial transcripts can be downloaded from college/university websites. Official transcripts of all secondary education must be submitted to Human Resources within 10 days of any offer of employment. 
• References may not be a current HCC employee. Candidates must provide three professional references with email addresses.  At least one reference must be a current or previous supervisor.  
• College screening committee is responsible for application review, interviews, and recommends the candidate to HR. Upon completion of the hire process in HR, President approval is required in the hire of a candidate. 
• HCC is a tobacco free campus
  

Haywood Community College provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, disability, genetic information, political affiliation or status as a covered veteran in accordance with all applicable federal, state and local laws. Upon request, the College will make reasonable accommodations for qualified individuals with disabilities so that they may be able to perform the essential functions of their job unless doing so would result in an undue burden for the College.

Haywood Community College (HCC) is part of the North Carolina Community College System and is accredited by the Southern Association of Colleges & Schools Commission on Colleges (SACSCOC). Founded in 1965, it is an open-door institution with the mission to foster an environment that meets the educational needs of the communities it serves, promotes student success in higher education and in the workplace, and facilitates economic development. This includes programs for Haywood County high school students through Career and College Promise and Haywood Early College. The college campus, a designated arboretum, boasts one of the most beautiful college campuses in the state with an iconic mill pond, a productive greenhouse, dahlia gardens, an orchard garden and a rhododendron garden.