AI Quality Coordinator

Job Purpose

 

AI Quality Coordinator is an integral part of our Data Services team. You will play a key role in ensuring top-notch quality for our AI projects. As part of the Train AI Data Services Team, you will help to support our management with our quality strategy. This includes QA workflows, data analysis, and tracking of quality KPIs. Your data service expertise in AI Data Quality will be essential to our success.

 

 

About Generate 

We help our customers Generate better content, at scale, Did you know that more than 7,000 languages are spoken around the world? Language defines the art of communication. It is how we connect with friends and family, and how we ultimately unlock understanding. The Delivery team offers clients access to the world’s largest linguistic network, including more than 1,600 in-house translators and in excess of 29,000 freelance specialists, whose cultural and technical expertise underpin 24/7 service provision in over 80 countries.    

Job Overview

Key Responsibilities

 

• Help to implement suitable quality frameworks, metrics, and strategies of Data Services projects.
• Perform detailed task analysis, defining key quality drivers and necessary skills, develop efficient and onboarding methodologies for our Data Services Vendors.
• Provide feedback to team/stakeholders.
• Support client quality escalations and collaborate with the team for root cause analysis.
• Support quality improvement plans for underperforming locales and vendors.
• Support data stakeholders and provide timely answers to their queries.
• Evaluate vendors and offer feedback with training on error trends.
• Support and help drive a robust auditor program with training.
• Collaborate with Solutions Architects to develop skill evaluation solutions and visualize quality metrics.
• Stay updated on AI industry trends and contribute to new opportunities.

 

Skills & Experience

 

• Previous experience rolling out quality data management and analysis is needed
• Educational background in Statistics, Psychology, Sociology, Cognitive Science, Data Analytics, Linguistics, or matching workforce experience in AI Quality Data is preferred
• Experience with Data Collection Quality, Annotation and/or evaluation tasks
• Power BI skillset is preferred
• Experience dealing with vendor management is preferred
• Very good communication skills
• Ability to collaborate, remotely, to help solve day to day tasks
• Ability to manipulate data, with skills in Excel/Google Spreadsheet, required; Advanced skills in Excel/Google Spreadsheet preferred
• Fluent English – you will be working as a part of an international team and English is our work language. Knowledge of other languages is not needed but welcomed.