Assistant General Manager (AGM)

IS THIS JOB FOR YOU?

• Do you have a natural knack for developing team members and helping them become high performers?
• Do you live and breathe hospitality? Are you obsessed with making people feel welcome, valued, and taken care of?
• Are you a bit fanatical about the details, making sure things are buttoned-up and done just right?
• Are you comfortable and confident managing labor costs, keeping staffing within budget while maintaining great service?
• Are you the type of person that takes your work seriously, but doesn't take yourself too seriously?

Yes?! Then YOU should join our team!

WHY WORK HERE?:

Here are some of the perks!

• PPO medical, dental, & vision Insurance with 50% company contribution
• 401K retirement savings plan w/ 3% company match
• 1 week of paid time off
• Flexible days off, typically back-to-back
• A generous, never-expires, $150 monthly food & drink allowance
• A free, $25 dining allowance every day you work
• A 50% employee discount on food while you're working
• A 20% employee discount on food & drinks anytime you're not working, for you & your whole table
• Free Thanksgiving & Christmas dinner boxes for you & your family - don’t cook on your holidays!
• Attendance at fun, "State of the Company" company events twice a year
• Access to lots of company-paid business coaching & resources
• As a company, we run on EOS; so we're a collaborative, strategic, and winning team (i.e. no more meetings that just waste your time - promise!)
• Thanksgiving Day, Christmas Day, & your birthday off, automatically
• The opportunity to grow quickly with a forward-thinking company that regularly reinvests in itself and its people

WHAT DOES A TYPICAL DAY LOOK LIKE?:

RESPONSIBILITIES

As our Assistant General Manager, you'll have a seat on the management team. These are the results you'll be hired to accomplish:

» ① Develop a High-Performing Dining Room Team

You'll train and mentor a front-of-house *dream team* with very hands-on, side-by-side coaching every shift. Every day, you’ll be in the thick of it - teaching your team to master steps of service, sharpening their menu knowledge, and giving on-the-spot feedback to help them grow a little bit more every day. 

» ② Deliver ‘Good-Time’ Hospitality, Every Time

From the first hello to the last thank you, you'll make sure that every guest experiences our good-time hospitality, every time.

» ③ Smooth Day-to-Day Operations

You'll ensure the day-to-day operations run smooth like *butta*. And when sh*t inevitability hits the fan? You're there, sleeves rolled up, ready to help.

» ④ Real-Time Staffing & Labor Cost Control 

You'll ensure that every shift is staffed 'just right'. Not too many people, but not too few either - just the right amount to make magic happen, without breaking the bank.

» ⑤ Ready-to-Show Dining Rooms

You'll lead the charge to make sure our dining rooms are presentable, so fresh, and so clean clean.

*As a disclaimer*: This is a dynamic position, in a rapidly growing company, in an always-changing industry. That means that this position and its responsibilities will continue to evolve. So, if you're change-adverse, this job ain't it.

That being said - if you're good with change, and are willing to try new things - you'll love this job, and it'll love you right back.

PAY

The total compensation for this position will be between $60000.00 - $70000.00 per year. Base salary depends on relevant experience, and quarterly bonus potential is based on sales, profitability, and completion of special projects.

WORK SCHEDULE

This position is full-time and salaried, with a semi-set schedule that allows for flexibility. Days off are typically back-to-back. Our Assistant General Manager will work 5 days, and typically 45-ish hours per week.

WILL YOU FIT IN HERE? 

Our team has been built - brick by brick - on shared core values. And no, they’re not just bullsh*t words slapped on a wall - they’re who we are at our core - and they’re non-negotiables for working here. You’ll feel super *comfy* and right at home if these words describe you:

» You Come With Batteries Included

You’re a high-energy self-starter who jumps into action, and doesn’t need hand-holding to get things done.

» You’re Scrappy

You’re a resourceful problem solver who makes things happen; if there’s no door, you get in through a window.

» You Take Your Work Seriously

You take pride in your work, big and small, and you have a natural reflex to do things the *right* way.

» But, You Don’t Take Yourself Too Seriously

You’re a positive team player who’s quick to laugh at your own mistakes, open to feedback, and humble about your wins.

And if these words *don’t* describe you? You’ll be decidedly *uncomfy* here. So, fair warning - If you’re a cranky a** problem-bringer who’s cool being super-mid at your job and needs constant hand holding… may we suggest… working literally anywhere else?

JOB REQUIREMENTS:

Here are some of our must-haves & would-like-to-haves:

• At least 1 year of professional serving or hosting experience, preferably in high-volume, upscale-casual restaurants
• At least 1 year of high-volume restaurant experience in an Assistant General Manager, or equivalent, role 
• Upscale or fine-dining restaurant experience in an Assistant General Manager role - a major plus!
• Must have current ServSafe Manager and BASSET Certifications
• Must be at least 21 years old
• Must have open availability - including nights, weekends, and holidays
• Must have the ability to regularly work 45-ish hours per week
• Physically able to stand for long periods, and keep up with the pace of busy restaurant
• Must have a valid driver's license and sole access to a personal vehicle
• Familiarity with Toast, SevenRooms, 7Shifts, & Margin Edge, a plus!



Wooden Paddle is 13-years-young restaurant & catering company, started in 2013.
Our purpose, and the reason we exist, is to be 'The Place You Want to Be'. 📍
Our niche, and the thing we work really freaking hard to do better than anyone else, is creating ✨ Super Fun Dining Experiences✨.
Our focus is shareable, wood-fired comfort foods 🍕, artsy cocktails 🍸, & good-time energy 💁‍♀️.
As a team, we're scrappy go-getters who don't take ourselves too seriously - but we take our food, drinks, and hospitality *extremely* seriously.
And we're all on a mission to hit 10 Million Good-Time Guest Experiences by 2033! Come for the pizza, stay for the party bb! 🎉