Analyst - Performance Operations

ZALORA - Business Analyst 
 

Description

ZALORA is looking for an analytical and process-oriented person with an interest in the Operations and e-commerce industry. In this role you will support analysis and lead core projects to drive operational improvements in the ZALORA fulfillment centers in South East Asia.This is a dynamic role in a fast-paced and growing business where you will work closely with the Company’s Top Management, and get extensive regional and cross-functional exposure

Responsibilities:

• Analyze the operation processes and large datasets to gather process insights and propose process improvement ideas, primarily focusing on operational processes.
• Implement tech-supported improvements in the OMS system
• Prepare structured business cases to evaluate potential business opportunities
• Create flow charts, presentations, standard operating procedures, and supporting documentation for the implementation of improvement projects
• Contribute to critical project management phases such as project planning, stakeholders communication, and improvement execution
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Create and send out KPI reports to Operations leaders and other project stakeholders to track progress.

Requirements:

• Bachelor Degree in Business, Engineering or other Quantitative degrees
• 0-3 years working experience in a process improvement or project management role within ecommerce/internet startups, manufacturing or logistics companies, or consulting firms
• Experience with Tableau and SQL, and/or other Business Intelligence packages. Very good knowledge of Microsoft Excel is a must.
• Excellent logical thinking and problem structuring, comfortable to use flow charts and other workflow mapping tools to express connections between activities and processes
• Comfortable to work with numbers and interest to gain insights from large datasets
• Strong interpersonal and communication skills
• Have passion in operations and continuous process improvement
• Eager to learn, can-do attitude, comfortable to work in a multicultural, fast paced, dynamic environment
• Eager to build a career in process design and project management within a leading e-commerce company
• Excellent spoken and written English

The Zalora Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.