General Manager

About Chick-fil-A Flatbush:

At Chick-fil-A Flatbush, we pride ourselves on providing remarkable service, great food, and a welcoming environment to our guests. As one of the busiest Chick-fil-A locations in Brooklyn, NY, we maintain a high standard of operational excellence while serving a high volume of guests each day. We are seeking an experienced General Manager to lead our team, drive efficiency, and uphold our values of customer service and community engagement.

Position Summary:

The General Manager is responsible for overseeing all aspects of the restaurant’s operations, ensuring exceptional guest experiences and maintaining high standards in a high-volume environment. This role requires strong leadership, a keen sense of operational management, and the ability to guide a large team toward success. The General Manager will work closely with the Operator to achieve business goals, develop team members, and foster a positive culture aligned with Chick-fil-A’s core principles.

Key Responsibilities:

Leadership & Team Development:

• Lead, coach, and inspire a team of Assistant Managers, Shift Leaders, and front-line staff, cultivating a culture of excellence and teamwork.
• Oversee recruitment, hiring, onboarding, and ongoing training to ensure the development and retention of high-performing team members.
• Conduct regular performance evaluations and create action plans for employee growth and improvement.
• Foster clear communication and delegation within the management team to ensure operational success.

Operational Management:

• Oversee daily operations, including food production, service quality, and safety standards, ensuring smooth service during peak times.
• Manage labor scheduling to balance guest needs with labor cost control in a high-volume setting.
• Maintain Chick-fil-A’s standards of cleanliness, safety, and sanitation, complying with all health and safety regulations.
• Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruptions.

Guest Experience & Customer Service:

• Champion Chick-fil-A’s commitment to "Second Mile Service," ensuring every guest receives personalized and exceptional care.
• Handle guest feedback and resolve issues promptly to ensure a positive guest experience.
• Continuously assess and improve the overall guest experience by analyzing feedback, trends, and service metrics.

Financial & Business Management:

• Manage the restaurant’s financial performance, including sales, cost of goods sold (COGS), labor costs, and overall profitability.
• Analyze financial reports, set targets, and develop action plans to meet and exceed sales goals.
• Monitor inventory and order supplies while implementing strategies to reduce waste and control costs.
• Ensure compliance with cash handling policies and accurate financial reporting.

Community Engagement & Brand Building:

• Actively participate in community outreach and events to build strong relationships with local organizations, schools, and residents.
• Partner with the marketing team to execute local promotions, fundraising initiatives, and events that reflect Chick-fil-A’s community values.
• Serve as a brand ambassador by representing Chick-fil-A’s mission and values in the Brooklyn community.

Qualifications:

• Minimum of 3-5 years of experience managing a high-volume restaurant, preferably in a quick-service or fast-casual setting.
• Strong understanding of restaurant operations, financial management (P&L), and labor optimization.
• Proven track record of leading large teams in a fast-paced environment.
• Excellent communication, problem-solving, and organizational skills.
• Ability to multitask, stay calm under pressure, and ensure service quality during peak hours.
• Proficiency in Chick-fil-A’s operational systems and standards (preferred but not required).
• Passion for customer service and community engagement.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits:

• Competitive salary with bonus potential.
• Health, dental, and vision insurance.
• Paid time off, including vacation and holidays.
• Employee meal discounts.
• Opportunities for career growth within the Chick-fil-A brand.
• Ongoing leadership development and training.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.