Senior Banking Operations Specialist - Contract - Phoenix AZ

Senior Banking Operations Specialist - Contract - Phoenix AZ

Agility 360 is searching for a Senior Banking Operations Specialist - Contract - Phoenix AZ with extensive banking and deposit operations experience. You'll be supporting our bank operations and other areas of the bank by providing an array of back office operational support duties.

ESSENTIAL JOB FUNCTIONS

• Provide comprehensive back‑office operational support for deposit and account‑related activities across Bank Operations and other internal teams.
• Ensure assigned operational functions are performed efficiently, accurately, and in alignment with service quality and workflow standards.
• Support daily deposit operations for consumer and business accounts (checking, savings, CDs), including transaction processing, account servicing/maintenance, and reconciliations.
• Serve as a cross‑functional escalation point for complex operational issues; research, resolve, document, and communicate issues end‑to‑end.
• Respond to internal partner and customer inquiries with timely resolution and clear documentation.
• Perform account lifecycle activities, including dormancy tracking, account closures, and unclaimed property processing (owner outreach, escheatment reporting, remittance timelines).
• Support retirement account processing (e.g., IRAs), including contributions, distributions, and associated documentation and reporting requirements.
• Assist with foreign customer deposit accounts by ensuring proper documentation, due diligence, and regulatory compliance.
• Complete general ledger balancing activities; investigate and resolve reconciling items.
• Maintain accurate records and support internal controls, risk mitigation, and audit readiness in compliance with bank policies and state/federal regulations.
• Provide day‑to‑day operational support to the Deposit Operations Support Manager and department.
• Identify opportunities for process and control improvements to enhance accuracy, efficiency, and service quality; collaborate cross‑functionally to implement enhancements.

EDUCATION / EXPERIENCE REQUIREMENTS

• High school diploma or equivalent (required).
• Minimum of 3+ years of related experience in Banking Operations or a similar field.
• Back‑office banking operations experience (preferred).
• Intermediate knowledge of general banking operations, including:
  • Deposit operations
  • Loan administration
  • Treasury management and/or commercial banking products and services
• Intermediate understanding of applicable regulatory and legal compliance requirements, industry standards, and banking practices.
• Demonstrated ability to independently research and resolve simple to moderately complex operational issues.
• Intermediate verbal and written communication skills.

ADDITIONAL DETAILS

• Location: on-site in Phoenix, AZ
• Salary: Commensurate with experience.