Help Desk

Tri-State Forest Products is seeking a customer-focused and detail-oriented individual to join our team in the role of Help Desk. The ideal candidate will have excellent problem-solving skills and a passion for providing exceptional customer service. This role requires strong technical skills as well as the ability to communicate clearly with a diverse range of staff. Responsibilities: Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency. Solve technical problems by providing guidance about software and hardware problems. Resolve user-reported problems using available tools and following procedures and policies for handling support cases. Maintain a high level of customer satisfaction through professional conduct and a strong understanding of the needs of the customers served. Keep users informed about their incident status at agreed intervals. Collaborate with other team members to ensure efficient and effective customer service. Qualifications: A minimum of 2 years of experience in a technical help desk position. In-depth knowledge of computer systems and IT components. Solid knowledge of IT systems and applications. Strong critical and analytical thinking skills. Exceptional customer service skills. Excellent verbal and written communication skills. Understanding of help desk software and databases. Ability to work on call and cope with stress and rigors of a fast-paced work environment. Background in IT or computer systems Benefits: Comprehensive health insurance coverage including medical, dental, vision, and more. A competitive retirement savings plan Paid time off, including holidays, sick time, and vacation An amazing company culture that values team collaboration and work-life balance Opportunities for continued learning and professional development Employee discounts on company products We are excited to add a team member who is eager to learn, contribute to our team, and provide our users with a positive support experience. If you meet the above qualifications and are ready to be a part of our team, we would love to hear from you.