- Location
- Metro Manila
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Corporate
- Source
- Lever
Description
About the Role
The Solutions Expert is the bridge between Sales and Service Delivery - the “Work Extractor” who captures value from deals right after a client deposits and before a Virtual Assistant (VA) is fully onboarded.
Your mission: prevent client drop-off, maintain post-sale momentum, and transform unclear goals into executable systems. You don’t wait for instructions — you hunt for clarity. Through discovery, auditing, and collaboration, you turn chaos into a ready-to-deploy workflow in record time.
You ensure every client feels supported, every VA is informed, and every deal transitions seamlessly from excitement to execution — all within the crucial first two weeks.
🎯 Strategic Purpose
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Act as a buffer between client deposit and VA onboarding.
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Prevent churn by maintaining engagement during the onboarding gap.
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Provide psychological reassurance through expert, high-touch interactions.
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Build the bridge between Sales wins and operational execution, ensuring Day 1 readiness.