BERT OGDEN FIESTA CHEVROLET SERVICE ADVISOR

Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

ESSENTIAL DUTIES

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention 
• Return missed phone calls, emails, from customers  
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention  
• Accurately record issues and data into Dealer Management System. Attention to detail critical  
• Conduct Transactions w/ system; walk customer through correction and provide summary  
• Communicate estimated completion time, regular updates and follow through on each customer vehicle  
• Coordinate the detail of every vehicle prior to delivery  
• Coordinate the delivery time or pick up with each customer  
• Follow up with Customer on services provided; ensure they are satisfied with the work performed  
• Performs other duties as requested .

Requirements

• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment  
• Ability to follow oral and written instructions with attention to detail  
• Willingness to learn new and innovative automotive technologies  
• Effectively handle multiple priorities, organize workload, and meet deadlines  
• Work in a team-based environment and achieve common goal  
• Dealer Management System(s), Outlook, and MS Office  
• Excellent oral and written communication skills.

OTHER JOB REQUIREMENTS

• Must have and maintain a valid TEXAS driver’s license and an acceptable and safe driving record. 
• Must be 21 years old or older.  
• Must be able to pass a drug test (hair follicle) screening.
• Must be able to pass a background screening check.

EMPLOYMENT BENEFITS INCLUDE: 

• Paid Vacation and Holidays 
• 401(K)  
• Vision Insurance  
• Dental Insurance  
• Medical Insurance