- Type
- Internship
- Seniority
- Entry
Description
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.
我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。
Job Responsibilities :
Be familiar with the operations of the Spa, Fitness center and Swimming pool
Learn how to establish a rapport with guests maintaining good customer relationship, handle requests, enquiries and bookings for Spa, Salon, Gym and Studio
Handle requests, enquiries and bookings for Spa, Salon, Gym and Studio according to established standard operating procedures and Forbes Standards
Handle the check in & check out procedures, cash floats and cashiering, Spa tour, etc
Learn how to do an inventory count and reports
Learn how to use proficient of hotel and spa systems such as OPERA, Zenoti, etc
Learn how to interact and communicate effectively with the guests by face-to-face, calls and emails
Learn how to cooperate and communicate with colleagues within Spa department and in other departments
Lean the upselling techniques and be able to promote the products and treatment to the guests
Learn how to yield and maximize the spa revenue
Learn and update the new trend of spa treatments, products, healthy, beauty, etc
Learn the service flow in the Spa Wet Facilities and Swimming Pool; learn to keep the facilities clean and tidy
Learn to serve guests in the Spa Wet Facilities and Swimming Pool
Be familiar with spa treatments and be able to introduce different types of spa treatments
Be familiar with the equipment and machines in the fitness center
Handle guest complaints or elevate to the respective supervisor, if necessary
Assist on the design and preparation of spa promotions, displayed poster, etc
Attend the various training from the hotel, spa and product houses
Be involved on hosting parties and activities, e.g. Spa party, Rooms birthday parties, Interns parties, etc
Job Requirements:
Applicants who study at universities outside of Macau must be Macau ID card holders
The internship must be a requirement of the university as per its curriculum. We may request further information if needed
