On-Call Banquet Captain

234 rooms | 16,000 sq. ft. meeting/event space

Amenities: contemporary rooms, rooftop pool, five signature dining venues, vibrant communal spaces.

A restored Art Deco hotel just steps from the New Orleans French Quarter, The Barnett offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers.

As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesar’s New Orleans and the Caesar’s Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest. We are looking for a Sales Coordinator to join the team.

The Banquet Captain is responsible for ensuring that excellent guest service is provided throughout the banquet department and carrying out all daily duties associated with the events scheduled. Supervise and coordinate activities during banquet functions to ensure the meeting space is clean and set according to the banquet event orders, and that all food and beverages are served promptly and accurately.  

JOB DUTIES

• Arrive at scheduled start time in appropriate uniform and ready for work.
• Assists the Banquet Manager with supervising banquets and functions within the hotel.
• Trains new employees in service, banquet, and guest service skills
• Ensures all equipment is in meeting rooms and that rooms are set (table, linen, silverware, glassware, food area) according to the banquet event orders. 
• Reviews BEO’s for errors and make corrections.
• Ensures that the set-up of the banquet function is completed in a timely manner and team members are assigned to their designated areas.
• Ensures that meeting rooms are clean and maintained.
• Supervises and assists in the cleaning and resetting of banquet room(s); supervise and perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.
• Conducts pre-function meeting with staff to ensure the proper service and requirements of banquet functions are met. 
• Greet, host and respond to requests of the meeting organizer in a friendly and courteous manner
• Consistently inspect the cleanliness of uniforms and appearance standards of all team members, and make corrections as needed.
• Establish and maintain an effective communication and information system through logs, emails, daily and weekly meetings, and open communication with all departments.
• Assist with ordering, inventory, scheduling and other administrative tasks.
• Watch for safety hazards and report them immediately to the appropriate member of management.
• Maintain control of keys issued and return them at the end of each shift.
• Attend all mandatory Department and Hotel meetings.
• Complete all required training within time-frame allotted.
• Act in accordance with fire, health and safety regulations and follow the correct procedures as required.
• Perform other duties as directed, developed or assigned.
• Support environmental commitments by acquiring the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.

MINIMUM REQUIREMENTS

• Minimum 18 years of age
• US work authorization required
• Must meet grooming standards
• Minimum of one-year banquet experience in a captain/supervisor role
• Previous hotel/resort experience (preferred)
• Complete knowledge of banquet preparations, service standards, and service etiquette
• Knowledge of appropriate table settings and flatware
• Must be able to read & execute a BEO
• Working knowledge of Delphi/Salesforce (preferred)
• Able to work as part of a team
• Able to work with little or no supervision
• Able to prioritize, organize and follow-up
• Strong attention to detail and able to make concise decisions
• Able to effectively communicate in English, in both written and verbal forms
• Ability to write routine reports and correspondence
• Able to demonstrate high energy, and strong enthusiasm for customer service
• Able to work on your feet for extended periods of time
• Able to lift and carry up to 50 pounds

Willingness to work varied shifts, including weekends and holidays

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.