- Salary
- $31 – $47/hr
- Location
- Waltham, Massachusetts
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Experience
- 18+ years
- Education
- High School
- Source
- BetterTeam
Description
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
The Field Service Technician role involves on-site installation, maintenance, troubleshooting, and repair of waterworks, plumbing, HVAC, and industrial equipment, ensuring reliable system performance and excellent customer service.
Key Responsibilities:
- Perform field service work including equipment start-ups, which activate factory warranties, and are fully certified to complete this work.
- Handle warranty claims, defects, and service repairs covered under warranty or service agreements.
- Execute service work as quoted by the VP of Service and Parts or Sales Engineers, and travel to customer sites daily based on a structured schedule.
- Focus on delivering high-quality service and maintaining strong customer relationships in the field.
- Role is focused on being in the field, as they are rarely in office.
- May be responsible for providing driver duties and responsibilities.
Qualifications:
- Must have a high school diploma or equivalent.
- Technical certifications preferred.
- At least two years of relevant experience.
- Strong technical and communication skills.
- The ability to travel.
- The ability to lift & work in varied environments.
- Must be at least 18 years old.
- Valid state issued license is required.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay Range:
$31.61 - $47.43.
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Skills
HVACPlumbingCustomer Service