- Location
- Buffalo, New York, United States · published · Cleveland, Ohio, United States · Detroit, Michigan, United States
- Type
- Full-time
- Department
- Sales
- Source
- Workable
Description
The Applications Engineer is responsible for assisting customers with the development and implementation of industry leading display solutions. The Applications Engineer serves as the primary technical contact to Consultants, Architects, and Designers for pre-sales technical support. The Applications Engineer will interact directly with our customers’ sales, engineering, and others to lead technical discussions about Planar’s display systems to arrive at an optimal solution. S/he will be responsible for training and occasionally assisting with the installation of products and services at customer sites. Additionally, the Applications Engineer will be responsible for providing feedback and following up on technical issues with the Product Management team.
What You’ll Do:
- Conduct product trainings and presentations, and provide technical qualification of sales opportunities for Sales.
- Provide pre and post-sale integration and application development support to new and existing customer base.
- Partner with Customer Service as necessary to resolve post-sale technical issues.
- Partner with Sales to initiate technical discussions with current and prospective customers.
- Make presentations and perform product demonstrations for the customer’s decision-makers and influencers. Assist the Sales team on sales calls.
- Advocate customer needs to the Product Management team.
- Create technical documents and drawings in support of sales process.
- Assist Sales with proposal creation and technical order review.
- Provide on-site support to Planar partners and customers to perform training and installation as required.
- Prepare and coordinate hardware and software applications for use in both short- and long-term customer demonstrations.
- Have a valid driver’s license and automobile insurance coverage
- Provide technical feedback on enhancements and changes to existing and development products.
- Advise management on issues arising from product development problems identified through communications with the customer.
- Support marketing activities including trade shows, technical articles, as required.
- Support engineering activities including, but not limited to, product roll-outs and technical publication review in support of business objectives.
- Assist Sales team to support Planar customers in the effort of customer support, product sustaining engineering and RMA process.