Case Aide

Description

POSITION SUMMARY

Provides safe transportation and trauma-informed supervision and support for children, foster parents, biological parents, and Case Managers within the foster care program. Transports children to and from appointments and parent-child or sibling visits, maintains safety and appropriate supervision throughout each visit, and closely observes interactions. The Case Aide must be prepared to respond appropriately to trauma-related reactions from children and parents while supporting safe, respectful, and constructive interactions.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provides safe and timely transportation for children to and from parent-child and sibling visits, counseling, appointments, and other services. Maintains reliable transportation suitable for transporting children and completing assigned job responsibilities.
• Provides active and continuous supervision during parent-child and sibling visits to support safety and appropriate interactions. Closely observes the visit, responds to safety concerns and trauma-related reactions, follows approved visitation guidelines, and promptly communicates concerns to the assigned Case Manager or supervisor.
• Confirms appointments and visit arrangements in a timely manner and maintains respectful, professional communication with children, parents, foster parents, Case Managers, service providers, and other involved parties.
• Completes clear, factual, and thorough documentation of observations and significant interactions during each visit. Submits all required documentation daily and within established agency timelines.
• Follows all agency and state requirements related to driving, vehicle safety, child passenger safety, and the rules of the road. Safely operates a vehicle while transporting children and completing assigned duties.
• Completes all training within established time frames, including required CARE and TCI training.
• Completes administrative assignments and other program support duties as requested, meeting established expectations and timelines.

Requirements

QUALIFICATION REQUIREMENTS

• Demonstrates the judgment, personal qualities, and trauma-informed practice skills needed to actively supervise parent-child and sibling visits, maintain safety, support appropriate interactions, and respond appropriately to trauma-related reactions.
• Demonstrates strong organizational and time-management skills, including the ability to arrive on time, coordinate transportation and visit schedules, and submit complete documentation within required timelines.
• Demonstrates strong oral and written communication skills, with the ability to communicate in a timely, respectful, and professional manner and to prepare clear, factual, and thorough visit documentation.
• Demonstrates strong interpersonal and collaboration skills when working with children, parents, foster parents, Case Managers, service providers, and professionals from a variety of disciplines and organizations.
• Ability to drive independently, follow assigned schedules and approved visitation plans, monitor interactions continuously, recognize and respond to safety concerns, and promptly report concerns to the assigned Case Manager or supervisor.
• Must meet DCFS/CANTS clearance requirements.
• Must be at least 21 years of age.
• Must possess and maintain a valid driver’s license and maintain proof of automobile insurance.
• Must have reliable transportation suitable for transporting children and completing assigned job responsibilities. 

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required; an associate or bachelor’s degree in human services, social work, child development, or a related field is preferred.
• A minimum of one (1) year of experience working with children is preferred. Experience supporting children and families affected by trauma or involved in foster care or other child welfare services is preferred.

CARE & TCI

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University, to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed. 

Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance. 

TCI (Therapeutic Crisis Intervention). Employees must:

• Pass the written test annually
• Pass the physical test every six months (if applicable to their role)

Consistent participation and application of both CARE and TCI principles drive company culture and are essential to job performance.

WORKING CONDITIONS

This position operates in a professional office, clinical, residential, and community-based environments and requires travel to agency sites, client locations, and partner organizations based on role responsibilities.

This position requires availability to work nights and weekends based on program and client needs. 

The role involves periods of walking, standing, driving, and sitting, and may occasionally require climbing stairs, bending, kneeling, or lifting materials weighing up to 25 pounds, depending on job duties. 

Minimal exposure to environmental factors such as noise, dust, or varying indoor and outdoor temperatures may occur depending on program needs and client-related activities. 

BENEFITS

• Medical insurance with company funded Health Savings Account (HSA) 
• Dental and vision insurance
• Paid vacation, sick, and personal days
• 10 company holidays and 1 floating holiday
• Monthly cell phone reimbursement
• 6 weeks paid parental leave
• 403(b) retirement plan with up to 5% employer match 
• Employer-paid life insurance
• Optional supplemental benefits including: voluntary life, short-term disability, long-term disability, accident, and critical illness coverage
• Employee Assistance Program (EAP) available to employees and their household members for additional support
• Tuition reimbursement to encourage continued learning and growth
• BenefitHub Perks Program offering valuable employee discounts