KS1089 - Full-Time House Manager - Upper East Side, NYC

Overview

A private family on the Upper East Side is seeking a full-time house manager to join their team. The successful candidate will be comfortable managing a 20,000 sq. ft. multi-level townhouse. The schedule requires the candidate to be flexible, able to work long hours, including weekends and holidays, as needed, and to travel to a second property occasionally.  The role demands exceptional attention to detail, leadership, and a service-first mindset to ensure the home is maintained to the highest standards. The position is based at the family’s primary residence, with occasional support required at additional properties.  The family is not looking to relocatge and would prefer someone already local to NYC area.

Responsibilities

• Maintain a guest-ready, spotless home at all times
• Prior high-end home management experience
• Oversee vendors
• Create and maintain policies and procedures for deliveries, staff schedules, projects, vehicle maintenance, and inventory and supplies
• Supervise household deliveries: staging, packing/unpacking, and tracking
• Oversee, train, and manage the housekeeping team
• Maintain stock levels of household supplies, pantry items, and everyday provisions
• Coordinate all maintenance projects and ongoing property upkeep
• Lead event preparations, guest arrivals, and formal service planning
• Work with the facilities manager and a 24/7 on-site security team to provide on-call support for household needs, including systems (HVAC, lighting, IT, etc.)
• Assist in recruiting, interviewing, hiring, and onboarding housekeeping staff
• Schedule and monitor staff shifts, rotations, and attendance
• Maintain and manage separate calendars for the house, staff, and management
• Work alongside the Lead Housekeeper to manage wardrobe care, packing/unpacking, seasonal transitions, and preservation of specialty garments
• Conduct daily walkthroughs to assess cleanliness and inspect for structural issues or damage
• Oversee formal service, including place settings and event-specific arrangements.
• Support the Chef with kitchen logistics and organization as needed
• Plan and coordinate holiday celebrations, private events, floral designs, and formal service standards
• This position will work closely with the personal assistant and family chef

Requirements

• Legal to work in the US
• Verifiable references
• Minimum of five years of high-end home experience
• Longevity in your previous positions of at least five years is required to be considered
• Must be based in or near New York City
• Technologically proficient; comfortable using household and scheduling systems
• Strong communication skills—both written and verbal
• Service/hospitality oriented
• Knowledge of formal dining protocols
• Wine knowledge is a plus
• Proactive, organized, and self-motivated
• Versed in HR functions such as staff hires, onboarding, and scheduling

Salary and Benefits

The family is offering a competitive salary of $160K+ depending on experience.Benefits to include:

• 20 days PTO
• 5 sick
• 4 floating holidays
• After 60 days, full coverage for medical, dental, and vision
• After 1 year, Simple IRA with 3% match.