Supervisor, Inside Sales - 100% Remote

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary: Delivers operational excellence through managing team productivity. Develop and provide leadership support to lead day to day activities. Primary point of contact for associate concerns. Ability to understand different team members' dynamics and learning styles to achieve the company's expected results. Establishes and maintains a positive, professional relationship with team members Accountable for the supervision of an inside sales team, to complete the sales goals (KPIs).Responsibilities: • Accountable for overall team performance by providing individual support by training, coaching and developing our associates.• Champion of change.• Responsible for supervising the employee lifecycle – hiring, promotion, transferring, talent management.• Supervisor will provide floor coverage in a virtual environment as well as handling escalated customer calls.• Partners with Workforce Management (WFM) to ensure staffing and scheduling meets business needs.• Ensures accurate documentation with associate data files, including payroll, personnel and performance.• Effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS.• Primary point of contact to bring resources (sales, service operations, marketing, scheduling, quality, training, etc.) together to achieve business goals.• May include other duties as applied.

Qualifications

Required Skills: • People and data driven to guide performance, strong business acumen • Use active listening to build rapport and generate additional growth opportunities• Ability to adapt to member and business needs and effectively support and disseminate that information to their team• Ability to have crucial conversations with associates• Good judgment, strong decision making and problem-solving skills • Knowledge, skill and ability to motivate sales performance and drive results • Demonstrate strong and effective verbal and written communication • Reliable, persistent and proactive for performance management

Preferred Skills: • Knowledge of Telesales operations • Experience reaching or exceeding sales goals and objectives

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required

Minimum Experience required (number of years necessary to perform role): 4+ years of contact center operations experience required

Travel: May be required

 

Other/State Specific

This role pays $60,000 - $70,000 per annum plus job based incentive, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

 

Learn more about benefits at Frontdoor.