Customer Service Representative

Description

Customer Service Representative

17.00/Hour Starting | Monday–Friday | 8:00 AM – 5:00 PM

Join a stable, family-owned company that has been in business for over 75 years. At Checker Distributors we still believe in treating people like people — not numbers. Many of our team members have been here for years because they like the casual atmosphere, caring leadership, and the chance to actually make a difference every day.

Pay & Growth

Starting pay: $17.00 per hour

• Annual performance reviews with typical increases of 3% or more (some receive 4–5%)
• Opportunities for advancement within the company

Schedule (Monday–Friday)

Customer Service Representative – 8:00 am – 5:00 pm

What We Offer

• 2 weeks PTO (start accruing after 90 days)
• 3 weeks PTO after 5 years of service
• 4 weeks PTO after 10 years of service
• Full medical, dental, and vision insurance (eligible on the 90th day)
• 401(k) with company Safe Harbor match
• Paid holidays + 1 floating holiday after 1 year
• Monthly company lunches, spirit contests

What You'll Do You'll be part of a customer service team that prides itself on providing fast, accurate, and professional support to customers. You'll assist customers by phone, email, live chat, and in person, while entering orders, answering questions, resolving concerns, and helping ensure an exceptional customer experience.

Why People Stay Here We're a family business that has grown steadily for three-quarters of a century because we take care of our customers and our team. If you're looking for steady weekday hours, regular raises, solid benefits, and a place where your effort is actually noticed, we'd like to meet you.

Requirements

 JOB DESCRIPTION:

Customer Service Representative Description:

The Customer Service Representative is responsible for providing excellent customer service while accurately processing customer orders and inquiries. This position serves as a primary point of contact for customers and helps ensure a positive customer experience through professional communication and attention to detail.

• Enter all customer orders received by phone, fax, email, live chat, or in person accurately and promptly
• Provide customers with pricing, product availability, order status, and product information
• Process order changes and updates as requested by customers
• Offer product suggestions and assistance when appropriate
• Respond promptly and professionally to live chat inquiries
• Assist customers with back orders, product questions, and general concerns
• Escalate customer issues when appropriate
• Record details of customer inquiries, complaints, and actions taken
• Maintain a positive and professional attitude when interacting with customers
• Follow all company policies and procedures
• Other duties as assigned

Qualifications

• High school diploma or GED preferred
• Two or more years of customer-facing experience preferred
• One year or more of experience using order entry, billing, point-of-sale, or similar computer systems preferred
• Strong computer and keyboarding skills
• Above-average attention to detail and accuracy
• Ability to communicate clearly, concisely, and professionally
• Ability to perform basic math calculations
• Ability to work accurately and effectively under deadlines
• Ability to work independently and as part of a team
• Reliable attendance and punctuality

Physical Requirements

This position requires sitting for extended periods while working on a computer and speaking with customers throughout the day. Employees must regularly use hands and fingers to operate computers and office equipment and occasionally lift and move items weighing up to 25 pounds. The ability to maintain attention to detail, communicate clearly, and work effectively in a fast-paced office environment is required.

** All Customer Service Representatives must be able to maintain accuracy while performing repetitive computer work, communicate professionally with customers and coworkers, manage multiple priorities throughout the day, work effectively in a fast-paced office environment, and demonstrate reliable attendance and punctuality; previous customer service, order entry, call center, retail, or office experience is preferred.