PSP Analyst

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Analyst, Patient Support Programs will play a critical role for supporting the operational excellence, performance management, and continuous improvement of Galderma’s Canadian Patient Support Program (PSP). Reporting to the Head, Market Access & Patient Experience, this role applies advanced analytical capabilities to transform PSP data into actionable insights, identify performance trends and opportunities, and enable effective vendor and cross-functional decision-making.

The role works closely with the PSP vendor and internal stakeholders to drive efficient, data-driven, compliant program operations that deliver a high-quality, patient- and HCP-centric experience.

Essential Functions:

Data Analytics & Insights

• Analyze PSP datasets to identify trends, patterns, risks, service gaps, and opportunities to

improve program performance, patient access, adherence, and experience.

• Develop actionable insights and recommendations for internal stakeholders and the PSP

vendor, translating data into clear operational priorities.

• Conduct analyses by customer segment, geography, program pathway, reimbursement status,

service type, and other relevant program variables, as permitted and appropriate.

• Perform root-cause analyses to understand drivers of KPI performance, service-level gaps,

patient journey barriers, and recurring operational issues.

• Support scenario modelling, forecasting, and capacity planning to anticipate program volume,

resource needs, and potential operational risks.

• Develop analyses to assess the impact of program enhancements, vendor initiatives, and

process changes. Reporting, Dashboards & Data Visualization

• Design, maintain, and continuously improve PSP dashboards, scorecards, and performance

reports for operational and leadership audiences.

• Automate recurring reporting where possible, improving timeliness, accuracy, consistency, and

efficiency. Prepare regular and ad hoc reports and presentations for internal stakeholders.

• Present complex data and findings in a clear, concise, and audience-appropriate manner,

including executive-ready summaries and recommendations.

• Maintain clear definitions for KPIs, metrics, reporting rules, and calculation methodologies to

ensure consistent interpretation across stakeholders.

Vendor Performance & Operational Governance

• Use data and stakeholder feedback to monitor vendor performance against contractual service

levels, KPIs, quality standards, and continuous-improvement commitments.

• Identify operational risks, recurring issues, and propose mitigation strategies.

• Produce vendor scorecards and performance-review materials, including performance trends,

issue summaries, improvement opportunities, and action tracking.

• Define clear, measurable, and prioritized operational actions for the PSP vendor based on

program insights and stakeholder needs.

• Support monthly and quarterly governance meetings by preparing agendas, performance

packs, decision logs, and follow-up trackers.

• Monitor the completion and effectiveness of vendor corrective actions and improvement plans.

Financial and Invoice Analytics

• Validate PSP vendor invoices against contractual terms, approved rates, patient or service

volumes, and support program activity data.

• Analyze invoice trends and variances, identify discrepancies, and support resolution with the

vendor, Finance, and Procurement.

Compliance & Quality

• Ensure PSP data management complies with Canadian regulations, Galderma policies, and

relevant standards.

• Support audit, quality review, and risk mitigation activities.

Minimum Education, Knowledge, Skills, and Abilities

• Bachelor’s degree in business analytics, data analytics, statistics, economics, health

administration, health sciences or a related discipline.

• A post-graduate qualification or certification in data analytics, business analytics, statistics or a

related field is an asset.

• 3-5 years of relevant experience in data analysis, business analytics, patient support programs

or related healthcare/pharmaceutical operations. Experience in vendor performance

management, operational excellence, service delivery or customer/patient support operations

is strongly preferred.

• Demonstrated experience in working with large or complex datasets, identifying insights, and

developing business recommendations.

• Experience dashboards, scorecards, recurring reports and executive-ready presentations,

• Advanced Excel skills, including pivot tables, complex formulas, data validation and analysis of

large datasets.

• Experience with business intelligence and data visualization tools such as Power BI.

• Strong analytical judgement, problem-solving ability and attention to detail.

• Ability to translate quantitative and qualitative findings into practical, prioritized

recommendations.

• Strong written, verbal and presentation skills.

• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accuracy in a

fast-paced environment.

• Collaborative and customer-focused approach, with an understanding of patient and HCP

drivers.

The annual salary range for the role is $94,400 - $118,000 CAD.