Inside Account Manager

INSIDE ACCOUNT MANAGER 

Hackettstown, New Jersey | 100% Onsite 

Own the customer experience, connect teams, and turn complex order and service needs into coordinated action. 

WHY WORK FOR ASTRODYNE TDI? 

Serve as the operational partner for one of Astrodyne TDI's largest and most strategic customers, with broad exposure across Sales, Operations, Quality, Service, Engineering, Program Management, and Finance. 

Customer impact: Own day-to-day communication and help resolve critical customer issues. 

Cross-functional influence: Coordinate internal teams to keep orders, commitments, quality concerns, and service needs moving forward. 

Operational ownership: Manage vital transactions and maintain alignment between Epicor and the customer portal. 

Growth opportunity: Build broad knowledge of manufacturing operations, account management, and supply chain coordination. 

ROLE OVERVIEW 

Astrodyne TDI is seeking a highly organized and responsive Inside Account Manager to serve as the primary point of contact for one of the company's largest and most strategic customers. This high-visibility, high-volume role acts as the central hub between the customer and internal teams. The successful candidate will combine accurate transaction management, proactive communication, cross-functional coordination, and steady escalation management in a fast-paced manufacturing environment. 

WHAT YOU WILL OWN 

• Enter and maintain customer orders accurately and promptly in Epicor.
• Generate packing lists and commercial invoices for domestic and international shipments.
• Retrieve orders, administer changes, update commit dates, download forecasts, and upload commitment files through the customer PACT portal.
• Reconcile open orders between Epicor and PACT to maintain aligned records.
• Manage the full return material authorization process from initiation through resolution.
• Research and help resolve invoicing discrepancies with Finance and Accounting.
• Respond to a high volume of daily customer status requests with accuracy, professionalism, and urgency.
• Drive delivery-escalation resolution by coordinating internal teams and communicating clear updates.
• Participate in regular customer status calls covering orders, escalations, and critical priorities.
• Partner with Quality on complaints and corrective actions and with Service on failure-analysis updates.
• Coordinate with Program Management to track new product introduction orders and commit dates.
• Build and maintain Excel tracking tools, order logs, status reports, presentations, and customer updates.

WHAT YOU BRING - REQUIREMENTS 

• 3-5 years of experience in customer service, account management, sales operations, order management, or a similar manufacturing role.
• Strong problem-solving, organizational, prioritization, and follow-through skills.
• Experience working with ERP systems.
• Ability to manage high-volume email correspondence accurately and promptly.
• Strong Microsoft Excel proficiency, including data analysis, pivot tables, lookups, and reporting.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work onsite in Hackettstown, New Jersey.

PREFERRED BACKGROUND 

• Experience in electronics, industrial manufacturing, or power electronics.
• Experience with customer portals, order management systems, or supply chain collaboration tools.
• Epicor experience.
• Experience supporting large key accounts or strategic customers.
• Knowledge of RMA processes, customer quality systems, and corrective-action workflows.
• Experience creating presentations and customer-facing reports.

SALARY RANGE 

$70,000-$80,000 annually. Final compensation will be based on relevant experience, qualifications, and business considerations. 

BENEFITS 

Astrodyne believes in supporting employees both inside and outside of work. The competitive benefits package includes medical, dental, and vision coverage, paid time off, a 401(k) with company match, employer-paid life and disability insurance, wellness resources, Employee Assistance Program support, and tax-advantaged savings options. 

READY TO OWN THE CUSTOMER EXPERIENCE? 

If you are a detail-driven account professional who enjoys solving problems, coordinating across teams, and keeping customers informed, apply today and help Astrodyne TDI strengthen one of its most important customer partnerships. 

Astrodyne TDI is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. 

NOTICE TO THIRD-PARTY AGENCIES 

Astrodyne TDI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Astrodyne TDI will not consider or agree to payment of any referral compensation or recruiter fee. Any unsolicited resumes are deemed the property of Astrodyne