COCO Manager

Job Family Group:

Retail Group

Job Description:

Bp is reimagining energy for people and our planet.

We provide heat, light and mobility to customers worldwide. We’re fundamentally redefining what we do, so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.

It’s a big value to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. A culture that values everyone benefits all of us. That’s why, to help our people thrive, we cultivate a truly diverse and inclusive environment.

Join us as a COCO Manager!
This is an operational role accountable for the delivery of HSSE, financial, operational, customer and people performance across a portfolio of company-operated sites (COCO). The role combines operational excellence, commercial performance management and people leadership to ensure sites are operated safely, compliantly and profitably, while developing high-performing teams and delivering superior customer experience.

 

In this role you will:

 

• Manage a portfolio of company-operated sites to deliver outstanding performance against HSSE, Customer, Financial and People measures

• Lead, mentor and develop Site Managers and site teams, creating a high-performing, customer-focused and safety-led culture.
• Develop frontline teams through site staff lifecycle with a focus on recruitment, onboarding, retention, recognition, training and capability development.
• Ensure sites are operated in line with bp operational procedures, policies, HSSE requirements and brand standards.
• Drive performance improvements across fuel, convenience and foodservice through effective KPI management and execution excellence.
• Improve site profitability through sales growth, cost control, labor model optimization, waste management and effective utilization of retail assets.
• Promote and drive continuous improvement in customer experience, operational standards, compliance and business performance.
• Build and maintain a strong safety culture, ensuring full compliance with legal, regulatory and company requirements.
• Exercise a high degree of autonomy, judgement and decision-making in leading operational, people and business matters.
• Manage operational incidents, compliance findings and audit actions, ensuring timely resolution and sustainable corrective actions.
• Build strong relationships with key partners and collaborate across multiple functions to deliver business objectives and critical initiatives.
• Support and lead the implementation of strategic business initiatives and operational change programs within the assigned portfolio of sites

 

• The role reports to the Field Operations Manager and has accountability for HSSE, people leadership and development, and the financial, operational and customer performance of the assigned portfolio of company-operated sites.
• The role works closely with Operations Support, Commercial, Convenience, Assets, Marketing, People & Culture and other support teams to deliver business objectives.

 

What you will need to be successful:

Education

•   Higher Education Degree strongly preferred

Experience

• Significant Retail Operations experience, including field / multi-site management.
• Experience leading, coaching and developing large frontline teams.
• Proven track record of delivering safety, financial, operational and people
• Broad understanding of Retail business processes and performance drivers.
• Experience in leading site staff: labour performance, staff engagement and people processes, in coordination with P&C advisory.
• Strong partner and relationship management capability.

Skills & Competencies                                                                                               

• People Leadership
• Performance Management
• Coaching & Developing Others
• HSSE Leadership
• Communication & Influence
• Stakeholder Management
• Customer Focus
• Operational Leadership
• Retail Eye For Business
• Retail Standards, Policies & Procedures
• Decision Making & Judgement
• Relationship Management
• Agile Approach
• Growth Mindset
• Maximise Value
• Build Enduring Capability
• Energise People

Why Join our team?

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits.

Reinvent your career as you help our business meet the challenges of the future.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Travel Requirement:

Up to 75% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is fully remote

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

.

​
Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.