Overnight Parking Host

Description

This job description is intended to convey information important to the scope of this position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Position Summary:  The Overnight Parking Host is responsible for overseeing the onsite check-in and overall stay experience for overnight parking guests. This position requires living in the Heather Meadows parking lot with a self provided weather-appropriate van, truck camper or similar self-contained vehicle that meets company requirements, and conducting morning rounds, as well as monitoring the parking lots during overnight hours to ensure the safety, security, and satisfaction of guests. As a host living on site, you will be required to constantly represent the ski area in a professional manner. 

The role involves greeting and assisting overnight parking customers, enforcing rules and regulations, coordinating with other departments to address logistical needs, and reporting any unusual or suspicious activity. The Overnight Parking Host works closely with department supervisors to support smooth operations in a dynamic environment and provides input for longer-term department improvements.

The Overnight parking host reports directly to the Overnight Parking Supervisor, Base Area Assistant Supervisor and Mountain Manager(s) each day as well as coordinates with the employee lodge staff, and loader operators. 

General Responsibilities:

• Provide friendly and respectful customer service
• Respond to customer communication via email and in person in a professional and timely manner. 
• Be familiar with operations procedures and information necessary for accurate and effective communication to the public. 
• Regularly monitor department operational supply inventory, and communicate needs with their supervisor or Base Area Assistant Manager.
• Initiate communication and follow up with other departments supervisors/managers via radio/phone with necessary information/operations changes needed for successful department flow, including consistent day to night and night to day communication pass off to other department supervisors or managers.
• Provide logistic assessment and recommendations for smooth operational flow for check in and check out of vehicles.
• Provide operational/procedure feedback to Base Area Assistant Manager, assist with updating changes as needed.
• Assist with projects assigned by Mountain Manager and Base Area Assistant Manager, as needed.
• Support and provide assistance to other departments, as needed.
• Perform work duties in accordance with business policies, procedures, and practices.
• Provide feedback regarding customer concerns, comments, and operational ways to enhance efficiencies.
• Create and participate in a positive and inclusive workplace.
• Have a working knowledge of Mt. Baker Ski Area Mountain policies and procedures as well as familiarity of ski area facilities and services available.
• Follow safety guidelines as described in the Accident Prevention Plan and as trained.
• Report safety concerns directly to the department manager, Director of Mountain Operations, and General Manager as trained.
• Actively participate in fostering a positive safety culture through words and actions.
• Stay informed of pertinent daily information and relaying relevant information to employees and visitors.
• Perform related duties as assigned.

Responsibilities: 

• Greet and assist guests or customers as they arrive and depart the parking lot..
• Monitor parking areas for proper vehicle placement and rule compliance.
• Perform regular patrols of the parking lot to ensure safety and prevent unauthorized access.
• Respond to customer inquiries or issues in a professional and courteous manner.
• Maintain clear and accurate records of vehicle occupancy, incidents, or maintenance needs.
• Report suspicious activity, security concerns, or emergencies to management or local authorities.
• Ensure cleanliness and organization of the parking area.
• Enforce overnight parking policies.
• Operate gates, lighting systems, or other facility equipment as needed.
• Follow all safety protocols and company procedures.
• Assess snow conditions and communicate with operators when plowing is necessary for overnight parking needs. 
• Maintain and clean parking lot restrooms. 
• Communicate the needs of the loader drivers to the customers in a timely and respectful manner. 

Preferred Knowledge and Abilities:

• Work independently as well as in a team environment.
• Knowledge of administrative processes.
• Experience with de-escalation techniques or training.
• Check emails and receive calls throughout the shift. 
• Experience in driving safely in wintry conditions. 

Work Environment:

• Primarily outdoors, with exposure to weather elements.
• Must have their own weather-appropriate RV or similar self-contained vehicle that meets company requirements for overnight parking accommodations.
• Nighttime and weekend availability required.
• May require the use of radios, flashlights, or mobile devices for communication and record-keeping.

Wage, Hour, & Schedule Information:

• Starting rate begins at $19.13/hour with increases for experience, merit, tenure and future WA State minimum wage adjustments possible.
• This is a seasonal, variable hour position. Hours per week may vary between 5-40+ hours/week. Expected end date for position is April 18, 2027, unless otherwise approved by management.
• Must be available to work Saturdays & Sundays and early morning shifts.

Requirements

Required skills/abilities 

• Strong communication and interpersonal skills, including timely responses to managers and employees, and communication of personal needs.
• Ability to multi-task in a busy environment.
• Ability to communicate tasks and system adjustments efficiently and positively to a team.
• Excellent organizational skills and attention to detail.
• Ability to follow verbal and written instructions.
• Ability to communicate via email and in person with both employees and customers.
• Ability to learn computer and administrative skills associated with employee administration and customer registration database prior to the start of the season.
• Ability to complete and pass Mt. Baker Ski Area Vehicle Training.
• Willingness to learn.
• Willingness to move systems forward and bring new ideas to the table.
• Willingness to live in the Heather Meadows parking lot in a self provided, self contained van, trucker camper or similar size vehicle. 

Required Qualifications and Experience: 

• High school diploma or equivalent required 
• Must be 21 years or older
• Must pass a background check 
• Must have a self contained rv, trailer or vehicle to live in the White Salmon parking lot

Essential Physical Requirements: Working in the mountain environment is physically demanding. You need to be in good health and in good physical condition and have the ability to perform the following:

• Bending, twisting, lifting, and moving items throughout the day
• Ability to work outside in inclement winter weather
• Ability to lift and move 50 pounds (or more depending on the task)
• Standing and or sitting for long periods
• Climbing and descending stairs
• Shoveling and moving snow
• Standing and walking on compact snow and ice
• Perform repetitive tasks as necessary