Communication Desk Assistant 2 4P/881

Title: Communication Desk Assistant II – Public Safety Awareness
Client: Alabama Power
Location: Birmingham, AL
Contract: 1 Year
Experience: 5–10 Years

Job Summary

We are seeking a Communication Desk Assistant II to support the Public Safety Awareness department by coordinating safety presentations, maintaining event records and program metrics, preparing outreach materials, and providing customer service support.

This role will also serve as a backup presenter for virtual student safety presentations. The ideal candidate will have strong communication, organizational, customer service, and Microsoft Office skills, along with experience using virtual meeting platforms.

Key Responsibilities

• Coordinate and schedule safety presentations for schools and community events.
• Maintain event logs, schedules, attendance records, and program metrics.
• Record and track customer survey results and feedback.
• Prepare, organize, pack, and mail program materials.
• Serve as a backup presenter for virtual student safety presentations.
• Create and maintain documents, spreadsheets, presentations, and reports.
• Communicate with schools, community organizations, internal teams, and other stakeholders.
• Support day-to-day administrative and program coordination activities.
• Track follow-up items and help ensure scheduled events are properly supported.
• Provide professional and responsive customer service.
• Assist with continuous improvement of program materials, tools, and communication methods.

Required Qualifications

• Bachelor’s degree in Business, Communications, Education, Marketing, or a related field.
• 5–10 years of related experience.
• Strong proficiency with:
• Microsoft Excel
• PowerPoint
• Word
• Outlook
• Experience delivering virtual presentations.
• Comfortable using virtual meeting platforms such as:
• Microsoft Teams
• Zoom
• WebEx
• Google Meet
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Strong organizational and time-management abilities.
• Dependable and reliable in all job functions.
• Ability to work independently and make sound decisions with minimal supervision.
• Ability to quickly learn and apply new tools, trends, and processes.
• Ability to work effectively as part of a team.

Physical Requirements

• Ability to perform general office and administrative work.
• Some light lifting may be required when packing and mailing materials.

Key Skills

Public Safety Awareness | Communications | Event Scheduling | Customer Service | Virtual Presentations | Microsoft Office | Excel | PowerPoint | Teams | Zoom | WebEx | Program Metrics | Survey Tracking | Administrative Support | Community Outreach