Customer Success Specialist, Vetting

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Customer Success Specialist, Vetting is an entry-level role that supports the 10DLC vetting service. The intent of this role is to follow documented industry compliance and operator-specific best practices to vet 10DLC Campaigns in an effort to reduce spam complaints. The position requires strong attention to detail and analytical skills to ensure that best practices are maintained consistently and accurately.

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Some of What You'll Do

Duty allocation for this role is approximately:

●      90% — Performing 10DLC Campaign vets with a high degree of accuracy and velocity

●      10% — Improving individual knowledge and capabilities through structured learning activities, including completing compliance training modules, reviewing CTIA guideline updates, and shadowing senior vetters

 

Specifically, you will:

●      Perform 10DLC Campaign vetting using a First In, First Out (FIFO) approach

●      Accurately document the reasons behind each campaign rejection in the Campaign Management tool to enable customers to make informed corrections

●      Meet established vetting accuracy and velocity targets as defined by team leadership

●      Maintain up-to-date knowledge of 10DLC compliance requirements and operator-specific policies

●      Escalate edge cases or ambiguous campaigns to senior team members for guidance

 

Requirements

• High school diploma or GED

• No prior professional experience required; on-the-job training provided

• PC proficiency in a Windows operating environment; strong typing ability preferred

• Customer service experience preferred

• Strong interpersonal, written, and verbal communication skills

• Strong analytical and problem-resolution skills

• High attention to detail and strong follow-up skills

#LI-Hybrid

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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

Pay Transparency

In accordance with applicable pay transparency requirements, Syniverse will provide information regarding the salary range or compensation for this position during the recruitment process and prior to any compensation discussions.