Sr Field Service Engineer

A Day in Your Life at MKS:
As a Senior Field Service Engineer at Spectra-Physics, you will partner with Field Service to support for Japanese Scientific customers.

Spectra-physics Japan is seeking Sr Field Service Engineer that can manage highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of high energy and ultra short pulse laser. Manage installation and repair of MKS broad range of instruments and technologies focusing on ultra short pulse and ultra-narrow linewidth laser for key accounts in Japan. This position is to be based in Tokyo Japan, you will report to the Sr. Manager, Field Service Japan.

You Will Make an Impact By:

• Provides highly visible customer support through the performance of on-site installation, servicing and repair of our laser product.

• Instructs customers in the operation and maintenance of the system. Serves as customer contact on technical and service-related problems.

• Serves as company liaison with customer on technical matters for assigned projects

• Makes reports after on-site work for the charge of cost and further maintenance plan.

• Travel Requirements: Up to 80 % of Travel is required.

Skills You Bring:

• Japanese Driver's license is required.

• Required to have a deep knowledge of the product in charge but also the ability to build good relationships with customers in order to get satisfaction from customers.

• Required the ability to communicate with the factory in order to solve troubles efficiently. 

• Travel Requirements: Up to 80 % of Travel is required

• Bachelor's in science or engineering at minimum.

• To have customer support experiences in the same industry.

Preferred Skills:

• Master's degree or higher is preferred.

• To have work experience in university or research center that use our laser product.  Or graduates of that laboratory. 

• To have good command of written and spoken English language.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

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