Senior Practice Manager

Designation Senior Practice Manager

Key Expectations

• Act as a working manager / manager of managers, accountable for overall practice performance
• Own end-to-end delivery across Operations and/or Technology ensuring client satisfaction
• Drive client delivery, financial outcomes, quality, and risk management
• Define measurable KPIs and build a sustainable, scalable delivery model
• Lead resource strategy, demand–supply planning, and capacity optimization
• Deliver against financial targets for the practice
• Develop leaders and teams while strengthening engagement, retention, and succession

Required Skills

• Strong background in Health & Retirement solutions
• Proven expertise in:
  • Delivery management (Operations / Technology)
  • Client, stakeholder, and escalation management
  • Financial planning, productivity, and utilization management
  • Change, issue, risk, and quality management
• Strong people leadership capabilities:
  • Coaching and leadership development
  • Performance management and people routines
  • Succession planning and talent pipeline building
• Excellent communication, influencing, and decision-making skills
• Strong analytical and problem-solving abilities

Role Description

The Senior Practice Manager is a working manager or manager of managers accountable for the overall performance of the practice and its members. The role owns all aspects of delivery—Operations and/or Technology—to ensure customer and client

satisfaction through effective planning, execution, monitoring, and proactive risk management.

This role defines success metrics, builds strong client relationships, and establishes a sustainable delivery model that meets or exceeds contractual performance standards. The Senior Practice Manager leads resource strategy, demand–supply alignment, and financial planning, while ensuring seamless transitions for new client implementations. The role also has full accountability for people and talent management, including performance assessment, leadership development, engagement, retention, and succession planning, while collaborating across service and performance teams.

Detailed Responsibilities Client Management – 70%

• Client delivery and operational execution
• Financial management, productivity, utilization, and cost optimization
• Change, issue, and risk management
• Stakeholder and relationship management
• Quality management and continuous improvement

People & Talent Management – 30%

• Coaching, leadership development, and career planning
• Performance management and people routines
• Engagement, retention, and succession planning
• Capability building, re‑skilling, and learning plans

Role specific Skills & Knowledge

• Strong background in Health & Retirement solutions, project management, and technology/operations
• Ability to manage project plans, reviews, reporting and governance
• Deep understanding of system capabilities and functionality
• Ability to lead in an environment with changing and competing priorities
• Strong coaching, feedback, and influencing capabilities

Education & Certification

• Graduation degree as applied

Work Experience & Eligibility

• US Benefits domain and Benefits Administration

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Alight requires all virtual interviews to be conducted on video.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their  recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.