- Location
- Atlanta, GA, US
- Type
- Full-time
- Department
- Engineering
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Job Purpose
The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.
Responsibilities
- Provide L2 support for all disk storage related issues across the enterprise
- Respond to and assist in production operations in a 24/7 environment
- Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis
- Participate in an on-call rotation for after-hours support based on escalations
- Provide technical analysis, resolve problems, and propose solutions
- Participate as a resource for project driven initiatives
- Identification and automation of manual tasks using scripting and application development
Knowledge and Experience
- Mid-level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade.
- Deep understanding of SCSI, NFS and SMB protocols
- Disk Storage configuration management experience
- Hands on experience with storage-based replication technologies
- Automation tools
- Strong speaking and written skills
- Top-tier critical thinking and problem-solving skills
- Ability to work in a service-oriented team environment
- Project Management, organization, and time management
- Customer focused and dedicated to the best possible user experience
- Able to communicate effectively with both technical and business resources
#LI-JM1
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.Skills
Project Management
