- Location
- Costa Rica, Heredia San Antonio Business Park
- Workplace
- Hybrid
- Type
- Full-time
- Source
- Workday
Description
What you will do:
The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system. High level of accuracy and attention to detail is required.
Maintain the corporate customer master database by managing customer information within the ERP system.
Collaborate with cross-divisional business units to troubleshoot Customer Master Data issues related to sales areas.
Identify risks and issues related to Customer Master Data that could impact the business, and escalate them as necessary.
Serve as a subject matter expert (SME) on project teams, providing guidance on new processes, maintenance, and analysis of freight and shipping terms.
Interact with cross-functional areas such as field personnel, Finance, and Compliance to ensure seamless operations.
Utilize available databases and ERP systems to perform work efficiently.
Respond to inquiries, assist with maintaining policies and procedures, and work with minimal supervision.
Ensure accuracy and attention to detail while supporting stakeholder SLAs and providing KPIs.
What you need:
Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline
2-5 years maintaining master data records (customer master preferred)
Fluent spoken and written English. Any other language is a plus
Exceptional skills in applicable Microsoft software programs
Business Intelligence tools preferred (Microsoft reporting, PowerBi)
Major ERP systems experience (SAP)
