Operations Associate

💸 Up to 20,000 USD per year on a full time, contractor contract
🌎 Fully remote working! 
✨ Exciting high growth product, relied on by leading global brands, particularly within sports 
💻 Working with the latest hardware, tech stack, AI tools, and product workflows

This role follows a rotating shift pattern, including evenings and weekends, depending on live events.

ABOUT US 

Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.  

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.   

We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!   

What You Will Make Happen  

As a Operations Associate teammate, you will help keep high-volume sports content accurate, timely, professional, and trusted. 

You will work across live content checks, support triage, client communication, issue investigation, handovers, and process improvement. 

This is not a passive ticket-taking role. We are looking for early-career operators who can combine reliability with judgment: people who spot patterns, use AI and tools intelligently, communicate clearly, and help improve the operating system over time. 

• Run content operations and support workflows during live sports events and other high-volume publishing periods. 
• Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency. 
• Spot, describe, and escalate issues clearly before they become client or user problems. 
• Triage support requests by gathering evidence, identifying likely causes, and communicating the next action. 
• Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability. 
• Maintain clear handovers, incident notes, support updates, and QA records. 
• Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats. 
• Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice. 

What Success Looks Like

• Content goes live accurately, on time, and with fewer preventable issues. 
• Client and internal teams get clear updates that make decisions easier. 
• You catch small issues before they become visible problems. 
• Your notes, handovers, and fixes make the next event or coverage period easier for everyone. 
• You help turn repeated support and content issues into better processes, checks, and tools. 

What We Are Looking For   

• Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information. 
• High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you. 
• Clear written English and the ability to explain an issue calmly, precisely, and without drama. 
• Reliability and follow-through when live coverage, client support, or content accuracy matters. 
• Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait. 
• Outcome ownership: you care whether the content, fix, or support update actually landed correctly. 
• Curiosity about systems. You want to understand why an issue happened, not just report that it happened. 
• Comfort using AI and tools to improve your own work while still checking important details yourself. 
• Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet. 
• Interest in sport, media, digital content, SaaS, or live operations. 

What’s nice to have: 

• Experience in content QA, customer support, live operations, editorial, proofreading, or moderation. 
• Experience working in a fast-paced operating environment. 
• Exposure to SaaS, sports, media production, CMS tools, or publishing workflows. 
• Examples of improving a checklist, workflow, support process, or QA process. 

RECRUITMENT PROCESS 

• Initial short conversation so we can explain the role and answer your questions. 
• Practical take-home task. We allow and expect sensible use of AI, and we are interested in how you think, build, validate, and communicate. 
• Final interview with the team to discuss your task, your judgment calls, and how you would approach the work. 

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