Work With a Purpose. Grow With a Team. Lead With a Smile.

Welcome to Chick-fil-A Wilson — where we care about more than great food.

At Chick-fil-A Wilson, leadership means service, excellence, and developing others. As a Heart of House Shift Manager, you play a critical role in driving operational excellence, building high performing teams, and ensuring every guest receives food that meets our brand’s exceptional standards.

Position Overview

The Front of House Shift Manager leads the guest experience during assigned shifts and is responsible for service execution, hospitality standards, team performance, and operational flow. You will set the tone for the dining room and drive thru, maintain high standards of service, and develop future leaders while ensuring smooth and efficient operations.

Key Responsibilities

Guest Experience Leadership

• Ensure every guest receives fast, friendly, and accurate service
• Model and uphold Chick-fil-A hospitality standards
• Monitor speed of service in drive thru, front counter, and mobile operations
• Resolve guest concerns with professionalism and care
• Create an environment where guests feel welcomed and valued

Team Leadership and Development

• Lead, coach, and hold team members accountable to service standards
• Train and develop new hires through hands on leadership
• Provide clear direction and consistent feedback throughout each shift
• Foster a culture of urgency, teamwork, and positivity
• Identify high potential team members and help develop future leaders

Operational Excellence

• Oversee order accuracy, cash handling, and service flow
• Ensure cleanliness of dining room, restrooms, parking lot, and guest areas
• Maintain food safety and sanitation standards
• Manage shift deployment to maximize efficiency and guest satisfaction
• Communicate effectively with Back of House leadership to ensure seamless operations

Shift Execution and Accountability

• Conduct pre-shift huddles to set expectations and motivate the team
• Open and or close the restaurant as a key holder
• Monitor labor and productivity throughout the shift
• Respond calmly and effectively during high volume periods
• Maintain organization and readiness across all guest facing areas

Culture and Brand Representation

• Model integrity, service, and excellence in all actions
• Promote a positive and encouraging team environment
• Represent Chick-fil-A Wilson in a professional and welcoming manner

Qualifications

• One to three years of leadership or management experience preferred
• Restaurant or hospitality experience strongly preferred
• Proven ability to lead teams in fast paced, high volume environments
• Strong communication and problem solving skills
• Cash handling and guest service experience preferred
• High school diploma or equivalent required
• College degree preferred
• Age 18 or older
• Ability to stand for extended periods and lift up to 50 pounds
• Ability to work Saturdays required Sundays off
• Ability to work a variety of shifts including mornings, evenings, and weekends

Performance Expectations

• Consistently deliver high guest satisfaction scores
• Meet or exceed speed of service benchmarks
• Develop team members who are cross trained and promotable
• Maintain strong cleanliness and food safety standards
• Create an engaged and hospitality driven Front of House team

Benefits

• Leadership development and internal growth opportunities
• Supportive and positive work environment
• 401k matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance
• College scholarships must be applied for and approved annually; a percentage of eligible employees receive funding
• Free meals during scheduled shifts up to 12.50 per shift

Disclaimer: Health insurance, dental insurance, vision insurance, PTO, and 401(k) benefits are available only to full-time team members. All other Chick-fil-A Wilson perks listed above are offered to both part-time and full-time staff.

Are you ready to join our team and be part of the Chick-fil-A family? Apply now and start your journey with us!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.