Server - The Fillmore Detroit

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

• Greet all guests at table 

• Respond to guest inquiries regarding menu and wine list 

• Inform guests of daily specials and make recommendations 

• Suggestively sell menu items, beverages, desserts, etc. 

• Anticipate and respond to guest needs 

• Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude 

• Organize and prioritize service per appropriate service sequence 

• Take menu, beverage and bar orders from guests and communicate orders to kitchen and/or bar through POS terminal  

• Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met 

• Deliver food and beverages to table 

• Perform opening/running/closing duties according to HOB policy 

• Maintain line of sight/atmosphere control by circulating through work area throughout shift 

• Have the ability to memorize menus and daily specials 

• Pre-bus tables:  remove dirty plates, glasses, etc., from table once guest has finished 

• Clean spills on tables or around work area 

• Maintain Live Nation safety and sanitation standards 

• Prepare guest checks (on micros terminal) and check for accuracy 

• Receive payment and process cash, credit card or traveler’s check transactions 

• Have knowledge of all music, promotional or special events in the house 

• Assist other servers or other employees as needed 

• Required to occasionally work Special Events that are scheduled throughout the venue 

WHAT THIS PERSON WILL BRING

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent 

• 2-5 years high volume experience in restaurant operations 

• Working knowledge of high-volume restaurant operations and safe, responsible alcohol service  

• Standard food preparation/presentation 

• Skill in guest relations 

• Wine & Liquor knowledge 

• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs 

• High School Diploma 

Preferred:  

• Point of Sales knowledge 

Physical Demands/Working Environment: 

• Working environment is fast-paced, often loud and stressful 

• Position requires extended periods of prolonged standing and working on your feet 

• Must be able to lift or move up to 25 lbs using proper lifting techniques 

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.