Service Coordinator

Description

Overview:

The Service Coordinator HOPE partners with clients recovering from mental illness, chemical dependency, and/or co-occurring conditions to identify, access, and maintain linkages with treatment, housing, rehabilitation, and community services. Working within a person-centered approach, the Service Coordinator teaches essential living skills to support clients in achieving stable, independent living and improving their quality of life.

 In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. 

Key Responsibilities:

Services That Address Client Goals:

• Develop individualized Service Plans with clients based on their goals.
• Manage caseload to coordinate services within the community network.
• Advocate for clients' mental health, chemical dependency, physical health, financial, legal, career, social supports, and recreational services.
• Provide transportation as needed and complete necessary referrals.
• Interact independently with clients in various settings, using knowledge of mental illness and sound judgment.
• Participate in case reviews to ensure quality services.
• Maintain knowledge of best practices and community resources through ongoing training and education.

Effective Housing Support Services:

• Collaborate with clients to locate and maintain affordable housing.
• Support and advocate in client-landlord relationships.
• Develop and maintain positive relationships with landlords, neighbors, community groups, referral sources, and service agencies.
• Facilitate access to housing subsidies, utility assistance, food pantries, and other community resources.

Clients’ Benefits and Income Management:

• Assist clients with benefit applications and recertification.
• Advocate for appropriate funding sources.
• Teach budgeting skills to clients.

Coordinated Services to Family Members:

• Facilitate access to mental health, educational, and social services for clients' dependent children.
• Promote household self-sufficiency using family development practices.
• Assist clients in identifying and accessing resources for their children's special needs.
• Coach parents to participate in school, health, and recreational programs for their children.
• Provide education and support to clients' families and friends.

Safely Manage Medications (if required):

• Supervise clients in managing their medications.
• Adhere to medication policies and procedures.

Documentation Standards:

• Maintain documentation to standards defined by funders and policies.
• Meet documentation standards as evidenced by audits and chart reviews.

Reasonable Accommodation 

East House provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-238-4800 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

 East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities. 

East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community.

Requirements

Position Qualifications:

Minimum Education & Experience:

• High School Diploma or equivalent with 4-6 years of paid human service experience, or
• Associate's degree with 2-4 years of paid human service experience, or
• Bachelor's degree in a human service-related field with 1-3 years of paid human service experience.

Licensure/Certifications:

• NYS motor vehicle license, safe driving record, and availability of a personal vehicle for work.

Other Skills/Knowledge/Experience:

• Effective counseling with culturally diverse individuals with psychiatric and/or chemical dependency issues.
• Skills in counseling, crisis assessment, and intervention within a psychiatric rehabilitation framework.
• Goal planning and implementation; effective communication and teamwork with diverse clients and staff.
• Ability to assess, monitor, and evaluate needs and progress.
• Basic computer literacy and Microsoft Word skills.
• Experience using multiple database programs.

Physical/Mental Demands:

• Frequent sitting, handling objects, using a computer, and verbal/written communication.
• Occasional lifting up to 30 lbs., walking, standing, and reaching.
• Finger dexterity, hearing, and visual requirements for computer and document use.
• Ability to maintain emotional control under stress and travel to client homes.

Working Conditions:

• Traditional office or household environment.
• Occasional pressure due to time demands.
• Occasional travel to other facilities.
• Weekend and evening availability required.
• Frequent local travel and client transportation.